Wednesday, October 28

IT operational Excellence

Keynote: Ron Blitstein, Cutter Consortium Fellow
Panel Debate: Ron Blitstein, Robert Benson, Jorge Luis Ibarra (SAT)

IT organizations often focus on measure of availability as indicators of effective delivery. Network performance is tracked and trended. Topologies and technologies are evaluated in the drive to add the next 9 to 99.9 uptime. Servers and storage are virtualized to promote uptime and reduce complexity. However, the focus on availability will not yield process excellence.  

Process excellence is a broader and more comprehensive view of the design, development, and delivery of IT services to the business. It reflects a focus on tactical as well as strategic goals and recognizes IT as a key enabler to business functions and end-users. Process excellence spans the continuum of planning, delivery, and operational support. It recognizes the opportunity for excellence in everything IT does - problem management, service monitoring, release readiness, portfolio management, and IT alignment to business imperatives and ambitions.

This talk will review the foundational principles of process excellence, key elements for a successful program, and provide exemplars of improvement results.

The Real State of SOA in the Cloud

Keynote: Mike Rosen, Senior Consultant, Director of the EA Practice
Panel Debate: Mike Rosen, Luis Rubí (ABC)

This keynote presents the analysis and finding of four case studies of SOA implementations. It examines the successes and failures of firms in effectively exploiting SOA technology to achieve business objectives including: cost reduction, flexible infrastructure to support corporate agility, flexible sourcing and evolution into the cloud, and competitive advantage. The presentation will look at approaches taken, timelines, organizational structures, architecture, governance and other issues and conclude with a summary of best practices and gotchas.

Coctail Party

October 29 || October 30 || Agenda