Cutter IT Journal Resource Center
Expert opinion and lively debate on today's most controversial and critical IT management issues. Learn more...
Our newest resources include:
Securing Cyberspace: What Exactly Should We Be Doing?
Guest Editor: Larry Clinton
In the first installment of "Securing Cyberspace," we asked, "Is it time to rethink our strategy?" The answer was a resounding "yes." In next month's issue, our authors discuss a bevy of innovative ways we can protect our cyber infrastructure, from managing cyber risk through cyber insurance to reengineering the base protocols of TCP/IP. Discover how to write service agreements that can help you achieve effective information security in your organization. Learn why companies must move with all deliberate speed to adopt information security best practices (hint: so government mandates don’t force them to).
The User Manual?
by Dwayne Phillips
Despite our best efforts and advances in technology, we still have user manuals, and it seems that the vast majority are still poor. I am dismayed because some 20 years ago, I learned a way to write good user manuals. It is possible to have high-quality user manuals and user documentation and the benefits that come with them.
CRM: The Next Five Years
Guest Editor: Vince Kellen
At the heart of customer relationship management (CRM) is the customer, and knowing the customer is key. Next month you’ll learn why it's vital to determine not just the customer’s propensity to buy but her capacity to buy — and why companies whose CRM systems leverage broader market data and predictive analytics will surpass those that get their CRM functionality out of a box. Discover how surging adoption of consumer-generated media provides unprecedented windows into consumer preferences and real-time behaviors. Find out how open source software may put CRM capability within the reach of more companies than ever before. Will the future of CRM be Oracle and SAP hegemony or the unfiltered business intelligence of the blogosphere? Join us next month to see what’s ahead for CRM.
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