Contributing Authors

Each month, the editors of Cutter IT Journal, Cutter Benchmark Review, and other Cutter Consortium publications invite distinguished academics and industry experts to contribute their opinions, analyses, and insight to the pages of these journals.

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

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Dennis A. Adams

Dennis A. Adams is Chairman of the Decision and Information Sciences Department in the C.T. Bauer College of Business at the University of Houston. He has published articles in journals such as Interfaces, Information Systems Research, Data Base, MIS Quarterly, and Information & Management. His research interests include the effects of and techniques associated with valuing the "bottom line" contribution IT makes to organizations. He can be reached at adams@uh.edu.

Jonathan D. Addelston

Jonathan D. Addelston has been active in the Software Engineering Institute (SEI) process improvement community since January 1989, prior to the creation of the first Process Maturity Questionnaire. He was a cofounder of the first Software Process Improvement Network (SPIN) in Washington, DC, and is currently its leader, as a program chair. Mr. Addelston cochaired the first CMM^® and Software Engineering Process Group Workshop with the SEI. He was the founding VP for Software Product Development at the Software Productivity Consortium; the VP for Software Engineering at PRC, Inc; and the CTO at BDM International. In 1996, he founded his current systems and software engineering consulting practice focusing on enterprise architecture, process improvement, business process reengineering, and independent verification and validation. One of his first software projects was the jet select logic for the NASA Apollo Lunar Excursion Module, just after Mr. Addelston graduated from MIT with a degree in mathematics in 1965 (before the school had an undergraduate computer science major). He has collaborated with his coauthor, Theresa A. O'Connell, since 1991. He can be reached at jdaddelston@alum.mit.edu.

Joel Adler

Joel Adler has held information systems management and executive positions at Unisys, CertainTeed Corporation, Coopers & Lybrand (now PricewaterhouseCoopers), and the University of Pennsylvania. He is the founder and president of University Informatics Associates Inc. (www.uia-inc.com), and a principal at Ascendigm LLC (www.ascendigm.com). UIA provides IT strategy consulting services and develops custom software for the distribution and manufacturing industries. Ascendigm is a working consortium of senior business-technology professionals that accelerates the application of technology through a unique commercialization methodology. Mr. Adler's career has focused on systems and product development, IT strategy, and IT management and education. He has a Ph.D. in operations research from the Wharton School and an MS in computer science from the University of Pennsylvania. His clients include AmeriGas, Amtrak, Conrail, GlaxoSmithKline, Hospital of the University of Pennsylvania, ICI Americas, International Service Systems, Lukens Steel (now Allegheny Technologies Incorporated), Quantum Chemical Corporation, R&B Corporation, Reliance Standard Life Insurance, Weston Solutions, Inc., and Zeneca Pharmaceuticals (now AstraZeneca). He can be reached at j-adler@uia-inc.com.

Julia H. Allen

Julia H. Allen is a senior member of the technical staff within the Networked Systems Survivability Program at the Software Engineering Institute (SEI), a unit of Carnegie Mellon University in Pittsburgh, Pennsylvania, USA. The CERT^® Coordination Center is also a part of this program. Allen is engaged in developing and transitioning enterprise security frameworks and executive outreach programs in enterprise security and governance. Prior to this technical assignment, Allen served as acting director of the SEI for an interim period of six months as well as deputy director/COO for three years. Her degrees include a BS in Computer Science (University of Michigan) and an MS in Electrical Engineering (University of Southern California). She is the author of The CERT Guide to System and Network Security Practices (Addison-Wesley, June 2001) and Governing for Enterprise Security (CMU/SEI-2005-TN-023, 2005).

Paul Allen

Stuart J. Allen

Stuart J. Allen is professor emeritus, Penn State Erie, the Behrend College. He works on design of decision aids for application in manufacturing environments. His educational background includes a BS in mechanical engineering from the University of Wisconsin, a master of mechanical engineering from Seattle University, and a Ph.D. in engineering mechanics from the University of Minnesota. Allen began his research career in the field of non-Newtonian fluid mechanics and has published more than 50 journal articles in engineering and management science. He has also owned and operated three businesses in Wisconsin and New York state.

Wayne Allen

Wayne Allen is cofounder and principal consultant of the Consultants Guild, an alliance of senior IT consultants who have a passion for their craft and are dedicated to delivering customer success. Mr. Allen specializes in helping organizations build software better, whether through organizational change, process improvement, mentoring, project management, or technical leadership. He speaks at local special interest groups and maintains a blog at http://blogs.consultantsguild.com.

Martha Amram

Martha Amram is an independent author and consultant. She is an expert on valuation and strategy, and is currently working as an independent consultant in the area of intellectual property valuation. Amram has had a wide range of business experience in management consulting, startup ventures, and academia. She is the author of Value Sweep: Mapping Corporate Growth Opportunities (HBS Press, 2002) and the coauthor with Nalin Kulatilaka of Real Options: Managing Strategic Investment in an Uncertain World (HBS Press, 1998). Amram is widely published and is a frequent speaker to corporate and conference audiences. Most recently Amram was CEO of Vocomo Software Corporation. Previously she was managing director at Navigant Consulting, where she was head of the real options practice area. She also led the design of Navigant's employee stock-options exchange program and managed strategy consulting teams across a number of industries, from consumer goods to energy to high-tech. Amram was a co-founder of Glaze Creek Partners, a consulting firm, which was sold to Navigant in 1999. Amram has been a vice president at Analysis Group/Economics where she prepared and provided expert witness testimony on financial matters, and has been a faculty member in the School of Management at Boston University where she taught corporate finance. She holds a Ph.D. in applied economics from MIT and has served on the boards of several startup companies. She can be reached at martha@valuesweep.com.

David J. Anderson

David J. Anderson started his career in the early 1980s as a computer games developer, later graduating from the University of Strathclyde, in Glasgow, Scotland, with a degree in Computer Science and Electronics. He has been managing software projects since 1991 with a three-year intermission working mostly as a user experience architect. David is an expert in object-oriented analysis, user experience design and agile software processes. He is the author of Agile Management for Software Engineering: Applying the Theory of Constraints for Business Results published as part of The Coad Series at Prentice Hall in September 2003. He can be reached through his Web site at http://www.agilemanagement.net/.

 

B

Wayne Bailey

Wayne A. Bailey is an independent management consultant specializing in helping software companies and corporate IT organizations become "agile" -- fast, innovative, and flexible. He has more than 20 years' experience as a consultant, research scientist, quality program manager, and principle software engineer. He can be reached at wbailey@agilebydesign.com or +1 617 965 7618.

Richard L. Baskerville

Richard L. Baskerville is Professor of Information Systems and Chairman in the Department of Computer Information Systems, Robinson College of Business, Georgia State University. His research specializes in security of information systems, methods of information systems design and development, and the interaction of information systems and organizations. His interest in methods extends to qualitative research methods. Dr. Baskerville is the author of Designing Information Systems Security and more than 100 articles in scholarly journals, professional magazines, and edited books. He is an editor for The European Journal of Information Systems and serves on the editorial boards of The Information Systems Journal, Journal of Information Systems Security, and the International Journal of E-Collaboration. Dr. Baskerville's practical and consulting experience includes advanced information system designs for the US Defense and Energy Departments. He is President of the Information Systems Academic Heads International, former chair of the IFIP Working Group 8.2, a Chartered Engineer under the British Engineering Council, a member of The British Computer Society, and a Certified Computer Professional. Dr. Baskerville holds degrees from the University of Maryland (BS summa cum laude, Management) and the London School of Economics, University of London (M.Sc., Analysis, Design and Management of Information Systems; Ph.D., Systems Analysis). He can be reached at baskerville@acm.org.

Claude Baudoin

Claude Baudoin is an IT Advisor for Schlumberger, a global oilfield services company. He has 30 years' experience in IT and software engineering, 20 of which he has spent working in different R&D positions for Schlumberger in France, California, and Texas and is now based at the Schlumberger research center in Cambridge, Massachusetts, USA. Mr. Baudoin holds an engineering degree from École Polytechnique in Paris and a master of science in computer science from Stanford University. He is the author of two books on software engineering and of two patents related to networking and security. He can be reached at claude.baudoin@slb.com.

Martin Bauer

As managing director of designIT, Martin Bauer draws on a varied background, having studied a wide range of subjects, including computer science, mathematics, literature, and visual arts, before completing a law degree. In 1996, Mr. Bauer joined Creative Access, a well-regarded Web design firm, which was purchased in 1999 by Sausage Software and became the head office of Australia's largest Web development company, Sausage Interactive. There Mr. Bauer was responsible for a Web development team of more than 20 people. During 2001, Mr. Bauer worked as a project manager for Nebulon, a software consulting firm led by Jeff De Luca, world-renowned creator of one of the most popular agile methodologies, Feature Driven Development. In late 2001, he joined forces with the original directors of Creative Access to form designIT, which has once again grown to become one of Melbourne's most reputable Web development firms. Mr. Bauer can be reached at Martin@designit.com.au.

Barbara Beech

Barbara Beech is a District Manager at AT&T in the Consumer CIO Vendor Management Division. She has worked at AT&T for 20 years in the area of software development. During that time, she was involved in the development of new systems supporting both business and consumer services. For the past seven years, her focus has been on process and metrics. She has worked to establish a balanced scorecard, helped application teams achieve CMM Level 2, and supported the definition of service levels for outsourcing initiatives. Ms. Beech can be reached at AT&T, 30 Knightsbridge Road, Room 53C338, Piscataway, NJ 08854, USA. Tel: +1 732 457 3715; E-mail: bbeech@att.com.

Michael Begeman

Michael Begeman is a former software company CEO and founder and manager of the 3M Meeting Network. Featured by Fast Company for his leadership in the field of team development and meeting facilitation, he has spent most of the last 20 years conducting research and leading workshops on collaboration skills, team building, complex problem solving, team-based decision making, and meeting facilitation. As a leader in the area, Mr. Begeman has been quoted by USA Today, BusinessWeek, the New York Times, Fast Company, Chicago Tribune, the Christian Science Monitor, Voice of America, and National Public Radio's All Things Considered, among others. He has also been a frequent speaker at industry conferences and trade shows. When Mr. Begeman came into contact with KTEP, he said, "At last, something solid in the world of soft stuff!" Mr. Begeman can be reached at ktep@partnerwerks.com or by www.great-teams.com.

Lynda Belhoucine

Lynda is a project manager at ThoughtWorks, a global IT professional services firm. For more information about software development best practices, you can reach Lynda at lbelhoucine@thoughtworks.com or visit www.thoughtworks.com.

Djamal Benslimane

Djamal Benslimane is a full professor of computer science at Lyon 1 University. His research interests include databases, Web services, and ontologies. Benslimane has a PhD in computer science from Clermont-Ferrand University, France.

John Berry

John Berry is a management consultant with extensive experience in helping organizations execute IT strategies designed to deliver measurable value. He is the inventor of three distinct process-driven and structured methodologies that guide companies to reach optimal decisions in several areas of enterprise management. EV+2 directs organizations to invest wisely in information technology through a combination of financial analysis, project prioritization techniques, and post-investment auditing, which serves as a feedback loop for future investment decisions. EV+3 is a set of tools to help IT vendors better articulate the value proposition of their products by using the language and techniques of financial analysis, an approach that has been described as "ROI selling." EVO is a comprehensive methodology that guides the organization through the complexities of offshoring from strategy development through vendor selection, transitioning, and long-term service provider management. EVO is based upon Mr. Berry's OVDF, a roadmap for successful offshoring explained in detail in his upcoming book Offshoring Opportunities: Strategies and Tactics for Global Competitiveness. He can be reached at according2jb@earthlink.net.

Mark Bills

Mark Bills is the Managing Director of Mark Bills Associates, a Chicago, Illinois, USA-based management consultancy that helps IT executives become more influential business leaders. Mr. Bills has 17 years of experience as a technology executive and management consultant. His expertise is helping companies improve the business performance of their IT organizations and use their information assets to increase their revenues. He has worked with the senior executives of Fortune 500 companies in several industries, including information services, software, telecommunications, and financial services. Mr. Bills can be reached at mark.bills@markbills.com.

Derek Bluestone

Derek Bluestone is a product manager at Fiberlink, a managed Internet-based VPN provider to Fortune 1000 enterprises. Founded in 1991, Fiberlink was recently named as one of the top 100 innovative companies in the new economy by Information Week and Cap Gemini/Ernst & Young. Over the past 10 years, Mr. Bluestone has served in a number of capacities in the IT arena, including cofounder of StratosWare Corporation, a Michigan, USA-based software development and consulting company; associate director of global IT acquisitions at American Home Products Corp.; and director of technology support services for the city of Philadelphia, Pennsylvania, USA. He can be reached at dbluestone@fiberlink.com.

Laurent Bossavit

Laurent Bossavit is a developer and technical manager with over 20 years of software development project experience, now working as an independent consultant. His focus is on working with teams to keep them supplied with the raw materials of change and effectiveness: clarity of purpose and a constant infusion of fresh ideas. He translated Kent Beck's Extreme Programming Explained to French and is a coauthor of Gestion de Projet avec Extreme Programming, the first French book to appear on XP. He has been a speaker at conferences, at academic and at corporate seminars on XP in France, originated the first regular meetings of the French agile community, and hosts the French XP/Agile mailing list and Wiki. Mr Bossavit stewards several communities in both real and virtual space, and takes part in many others, to explore nifty new ideas from all over. He can be reached at laurent@bossavit.com, or via his Web site at www.bossavit.com.

Marie-Claude Boudreau

Marie-Claude Boudreau is an Assistant Professor of MIS at the University of Georgia. She received a Ph.D. in Computer Information Systems from Georgia State University, a Diplôme d'Enseignement Supérieur Spécialisé from l'école Supérieure des Affaires de Grenoble (France), and an MBA from l'Université Laval in Québec (Canada). Dr. Boudreau has conducted research on the implementation of integrated software packages and the organizational change induced by information technology. She is a researcher associated with the open tourism consortium and, within this group, has been investigating the open source movement with other colleagues. She has also received multiple grants to support her research on open source. She has authored articles published in many journals, such as Organization Science, Information Systems Research, MIS Quarterly, MIS Quarterly Executive, Journal of Management Information Systems, The Academy of Management Executive, Information Technology & People, Communication of the AIS, and many conference proceedings. Dr. Boudreau's teaching interests include the design and management of databases, enterprise-wide integrated software packages, and globalization of IS. She can be reached at mcboudre@terry.uga.edu.

Michael Brackett

Michael Brackett is a Consulting Data Architect and founder of Data Resource Design & Remodeling. He is the Past President of DAMA International and President of the new DAMA International Foundation. He can be reached at mhbrackett@aol.com.

Dana Bredemeyer

Dana Bredemeyer is founder and president of Bredemeyer Consulting (www.bredemeyer.com), a company that focuses on training and consulting in system architecture, including enterprise architecture and software architecture. He is also president of the Global Enterprise Architecture Organisation (GEAO -- www.geao.org). Mr. Bredemeyer has more than 20 years' experience in the software industry. For nearly 10 of those years, he has focused exclusively on architecture, first at Hewlett-Packard and then at Bredemeyer Consulting. He has taught well over 1,000 architects at top companies around the world and given presentations and tutorials at leading conferences. Mr. Bredemeyer is editor of the Enterprise-Wide IT Architecture Web site (www.ewita.com). His writing on software architecture has been very influential, and many of his white papers and other publications are available on the Resources for Software Architects (www.bredemeyer.com) Web site. You may be especially interested in the work on architect competencies that he has done together with Ruth Malan. He can be reached at dana@bredemeyer.com or by phone at +1 812 335 1653.

Rick Brenner

Rick Brenner is Principal of Chaco Canyon Consulting. He works with people in dynamic problem-solving organizations who make complex products or deliver sophisticated services that need state-of-the-art teamwork and with organizations that achieve high performance by building stronger relationships among their people. Mr. Brenner focuses on improving personal and organizational effectiveness, especially in atypical situations, as in the case of continuous change, technical emergencies, and high-pressure project situations. Since 1993, he has taught a course in business modeling at the Harvard University Extension School. He publishes a weekly e-mail newsletter and has written a number of essays that are available at his Web site, www.chacocanyon.com. He can be reached at rbrenner@chacocanyon.com.

David L. Brock

David L. Brock is Principal Research Scientist at MIT and cofounder of and a Director at the Auto-ID Center (now EPCglobal, Inc. and Auto-ID Laboratories). The center was an international research consortium formed as a partnership among more than 100 global companies and five leading research universities. Dr. Brock is also Assistant Research Professor of Surgery at Tufts University Medical School and Founder and Chief Technology Officer of endoVia Medical, Inc., a manufacturer of computer-controlled medical devices. Dr. Brock holds bachelor's degrees in theoretical mathematics and mechanical engineering, as well as a master's degree and a Ph.D. from MIT.

Jim Brosseau

Jim Brosseau has more than 20 years' experience in the software industry in a wide variety of roles, application platforms, and domains. A common thread through his experience has been a drive to find a less painful approach to software development. Mr. Brosseau has worked in QA at Canadian Marconi and was involved in the development and management of the test infrastructure used to support the Canadian Automated Air Traffic System. He is Principal of the Clarrus Consulting Group in Vancouver, Canada, and in the past six years, he has consulted with numerous organizations throughout North America, specifically to improve their development practices. Mr. Brosseau publishes the Clarrus Compendium, a free weekly newsletter with a unique perspective on the software industry (www.clarrus.com/resources.htm). He has been published in PM Network magazine, the PMI GovSIG magazine, and the SEA Software Journal, and he has made presentations at Comdex West, PSQT North, the New Brunswick SPIN group, and several local associations. Mr. Brosseau can be reached at jim.brosseau@clarrus.com.

Tom Burzinski

Tom Burzinski is the Business Intelligence Practice Manager at Greenbrier & Russel, an IT consulting and training company that specializes in using technology to generate business information. Mr. Burzinski has led successful data warehouse/BI efforts for both public and private organizations, including retail, healthcare, life and property/casualty insurance, financial services, manufacturing, telecommunications, and government. He can be reached at tburzinski@gr.com.

Charles W. Butler

Charles W. Butler is a Professor in the Department of Computer Information Systems at Colorado State University. Dr. Butler teaches and conducts research in IT and collaborates with IT managers in improving management strategies and processes, software development methodologies, and metrics and QA for traditional and object software. He served in the role of Chief Software Scientist for McCabe & Associates, and completed consulting engagements in more than 50 Fortune 500 companies. His recent consulting engagements have included working with Inovant, a Visa International Solutions Company; Tactical Training Specialists; and the Defense Finance and Accounting Services. He can be reached at Charles.Butler@business.colostate.edu.

 

C

Thomas Cagley

Mr. Cagley is a Managing Senior Consultant for the David Consulting Group. He is an authority in guiding organizations through the process of integrating software measurement with model-based assessments to yield effective and efficient process improvement programs. Mr. Cagley is a recognized industry expert in the measurement and estimation of software projects. His areas of expertise encompass management experience in methods and metrics, quality integration, quality assurance and the application of the Software Engineering Institute's Capability Maturity Model^® to achieve process improvements. His consulting engagements have included clients in software and hardware manufacturing, retail, health services, public utilities, telecommunications, manufacturing, insurance, financial services and government agencies. Mr. Cagley is a frequent speaker at metrics, quality, and project management conferences. He can be reached at tomcagley@earthlink.net.

Eduardo Casais

Eduardo Casais, PhD, PMP, is a management professor on the Faculty of Economics, University of Algarve, Portugal. After holding senior executive jobs with Digital Equipment Corp. and Motorola Inc., Dr. Casais became an international consultant in project management. His current interests are in the area of forecasting, technology diffusion, and strategy development.

Stephen Castell

Dr. Stephen Castell, CITP, is an internationally acknowledged independent computer expert, consultant, and project manager. He is a Medallist, BCS IT Consultant of the Year 2004. Dr. Castell has established a reputation for initiating, leading, or assisting in the building of multimillion-pound businesses in voice and data communications and broadcasting, information, and software services. As an IT expert witness in computer disputes, he has been involved in a wide range of computer litigation over many years, including the largest and longest computer actions to have come to trial in the English High Court. He is widely published, a correspondent of the Computer Law & Security Report, and a noted conference and seminar speaker.

Alan Chapell

Alan Chapell, CIPP, is President of Chapell & Associates, a consulting firm that helps companies understand privacy and incorporate consumer perception into product development. He has been in the interactive space for more than seven years with firms such as JupiterResearch, DoubleClick, and CheetahMail. Mr. Chapell founded Chapell & Associates in October 2003. Since then, he has worked with clients to ensure that they comply with existing privacy legislation, auditing their privacy practices, and managing their technology product development programs. Mr. Chapell, an attorney, was recently asked by California Congresswoman Mary Bono's office to provide input and additional verbiage for HR 2929 (the "Spy Act"). Mr. Chapell is widely recognized as a thought leader on issues of privacy, consumer perception, and interactive marketing. He is a regular contributor to iMedia Connection, DMNews, and the International Association of Privacy Professionals Privacy Officers Advisor. Mr. Chapell is the New York chapter cochair of the International Association of Privacy Professionals and publishes a daily blog on issues of consumer privacy. He can be reached at Web site www.chappellassociates.com, by e-mail at achapell@chapellassociates.com, and via phone at +1 212 675 1270 or +1 917 318 8440.

Saikat Chaudhuri

Saikat Chaudhuri is joining The Wharton School of the University of Pennsylvania as an Assistant Professor of Management, where his research will continue to focus on high-tech acquisitions and innovation management. Prior to his research positions, Dr. Chaudhuri worked at Mannesmann AG, McKinsey & Company, and Citibank. He holds Bachelor's, Master's, and Ph.D. degrees from the University of Pennsylvania, Stanford University, and Harvard University, respectively.

Mark Choate

Mark Choate is an author and principal consultant for Quoin, Inc. He specializes in helping media companies and similar content-rich organizations develop their content management strategy and implement content management solutions. Mr. Choate has more than 11 years' publishing experience, including a stint as VP of Interactive Media at The News & Observer in Raleigh, North Carolina, USA, where he managed newsobserver.com, one of the nation's most highly visited newspaper Web sites. In the fall of 2001, Mr. Choate was awarded an MBA from the Fuqua School of Business at Duke University. He can be reached at mark.choate@quoininc.com.

Nick Christenson

Nick Christenson is an independent consultant with expertise in open source, information security and risk management, and Internet services. His specialty is in bottom-up deployment of scalable Internet services. Among other organizations, he has worked at the Jet Propulsion Laboratory, EarthLink Network, and Sendmail. Mr. Christenson has written numerous papers and articles, mostly focusing on the deployment of scalable Internet services, and is the author of the book sendmail Performance Tuning. He can be reached at npc@acm.org.

Nigel Claridge

Nigel Claridge has considerable experience as an international consultant to the IT industry, primarily in the areas of telecommunication, computer software, and the Internet. He specializes in user-centered design, in particular achieving organizational and business goals through a balance between new technology, correct functionality, and good usability. Mr. Claridge was co-founder and senior partner at Nomos until 2001. He then joined IconMediaLab as head of the User Interface group. He is business director and joint owner of the highly acclaimed international online WAMMI service, developed specifically to measure how satisfied users are with a Web site's ease of use. Mr. Claridge has worked on a large number of international projects funded by the EU and is currently working as an independent consultant to two: Coldroad and EurEauWeb. These projects focus on bringing 3G-based mobile technology (software and hardware solutions) to a range of users across Europe. He is an evaluator and reviewer of European Union projects and proposals. Mr. Claridge regularly gives tutorials and seminars about user-centered design and Web usability, as well as creating usable interfaces, both to commercial organizations and international conferences. He has a degree in ergonomics from Loughborough University of technology (UK). Nigel Claridge can be reached at nigel.claridge@wammi.com.

Pini Cohen

Pini Cohen is a senior research analyst at STKI (SCHWARZKOPF The Knowledge Integrators), formally with association to META Group. His area of expertise is architecture and infrastructure: storage, servers, DBMS, application servers, application integration (EAI), SOA, and developing tools. Prior to joining STKI, Mr. Cohen was a Captain in the Israel Air Force (IAF) computer division. In this position he negotiated with the major computer vendors as well as organized the maintenance of computers in the IAF. He also worked for Electrolux in Stockholm, Sweden. Mr. Cohen has taught information systems and computers at the College of Management in Tel Aviv and at the Touro College in Jerusalem. Mr. Cohen has a BS in computer science with honors from the Technion (Technical Institute of Israel), Haifa, and an MBA from Tel-Aviv University with honors. He wrote a book in 1999, titled Java 2 for Internet Developers, which is published by Hod-Ami Publishing.

Mike Cohn

David Coleman

David Coleman is the founder and managing director of Collaborative Strategies and is the author of the 2006 RTC Report and the monthly newsletter Inside Collaboration. He is also a frequent contributor to the Collaboration Blog (www.collaborate.com) and can be reached at: davidc@collaborate.com.

David Constant

David Constant is a partner with Process Inc., the first spin-off of the SEI. Established in 1990, Process Inc. is an SEI Partner for the delivery of authorized CMMI^® training and assessment services. Mr. Constant is recognized in the performance improvement community as an incisive thinker and a rapid-impact strategic coach. For more than a decade, he has provided CMM/CMMI training, assessment, and consulting services to clients in a wide variety of industries, from Fortune 500 firms and large government IT organizations to small development shops. Mr. Constant is recognized worldwide for his passion and insight concerning CMMI-based performance improvement and is a guest speaker and writer. He has published award-winning research in organization theory and information systems. He can be reached at david.constant@processinc.com.

Sara Cullen

Sara Cullen is the Managing Director of The Cullen Group, a specialist organization offering consulting, training, and methodologies regarding commercial agreements. Ms. Cullen was a former partner at Deloitte where she ran the outsourcing consulting division, and she received her Ph.D. from Melbourne University in the field of outsourcing. She has consulted to 87 private and public sector organizations, spanning 51 countries, in 115 outsourcing projects with contract values up to $1.5 billion per year. Ms. Cullen has been featured numerous times in such publications as ABIE Source, The Financial Review, Business Review Weekly, The Bulletin, Computerworld, Directions in Government, Information Economics Journal, the Journal of Strategic Information Systems, New Accountant, Strategic Asset Management, Information Technology Report, Insurance Directions, MIS, and MISQ Executive. She has written 23 publications, conducted seven reviews for government, been featured in more than 45 articles, and presented in more than 100 major conferences, in addition to research with Oxford, Warwick, and Melbourne Universities since 1994. Her in-depth knowledge has been globally recognized, resulting in reviews of outsourcing research for the Harvard Business Review, California Management Review, and the European Conference on Information Systems. She can be reached at scullen@cullengroup.com.au or visit www.cullengroup.com.au.

Mary J. Culnan

Mary J. Culnan is the Slade Professor of Management and Information Technology at Bentley College in Waltham, Massachusetts, USA. Her current research interests include privacy, promoting security on home computers, and online communities. She is the author of more than 90 articles including publications in MIS Quarterly, Journal of Public Policy & Marketing, The Information Society, Management Science, The New York Times, and The Washington Post. Professor Culnan has testified before the US Congress, the Massachusetts House and Senate, and other government agencies on a range of privacy issues. Currently, she serves as a member of the Government Accountability Office's Executive Council on Information Management and Technology. She also served as a Commissioner on the President's Commission on Critical Infrastructure Protection. She is the author of the 1999 Georgetown Internet Privacy Policy Survey, which the Federal Trade Commission (FTC) used to make recommendations to Congress, and she served on the FTC's Advisory Committee on Online Access and Security. BusinessWeek's "e.biz" Web site profiled her as a "Mover & Shaker." She holds a Ph.D. in management from UCLA. She can be reached at mculnan@bentley.edu.

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Darren Dalcher

Dr. Darren Dalcher is a chair Professor of Software Project Management at Middlesex University and Visiting Professor of Computer Science at the University of Iceland. He leads the Software Forensics Centre, a specialized unit that focuses on systems failures, software pathology, and project failures and has recently been appointed as director of the newly launched National Centre for Project Management in the UK. He gained his Ph.D. in software engineering from King's College, University of London. In 1992, he founded and has continued as chairman of the Forensics Working Group of the IEEE Technical Committee on the Engineering of Computer-Based Systems, an international group of academic and industrial participants formed to share information and develop expertise in failure and recovery. Professor Dalcher is active in a number of international committees, steering groups, and editorial boards. He is heavily involved in organizing international conferences, and has delivered numerous keynote addresses and tutorials. He has written over 100 papers and book chapters on project management and software engineering. He is editor-in-chief of Software Process Improvement and Practice, and the International Journal of Project Organisation and Management and reviews editor of Technology Analysis and Strategic Management. He recently edited a special issue of the journal Technology Analysis and Strategic Management focusing on systems failures, and is currently organizing a major international survey to establish and compare the success and failure rates of IT projects. Dr. Dalcher is a member of PMI, APM, IEEE, ACM, and the BCS. He is a member of the editorial advisory group of PMI's PM Network and a member of the editorial board of APM Project. He is a member of the advisory board responsible for the prestigious David I. Cleland project management award and has recently been invited to join the International Project Management Association (IPMA) Advisory Board core team for R&D.

Nick de Voil

Nick de Voil is the founder and managing director of De Voil Consulting, an e-business consultancy based in the UK. The firm helps organizations automate their business processes using the Internet, with a particular focus on leveraging the possibilities offered by Web-based content management, workflow, and e-learning tools. Mr. de Voil has delivered projects for organizations including the British Library, BT, Cambridge University, Channel 4, Sky Television, and UBS. He has spoken on these and general management topics at conferences in the UK and Italy. He is a part-time member of the award-winning faculty at Richmond Business School and has acted as a technical reviewer for Wrox Press. Mr. de Voil holds a BA (First Class with Distinction) from the University of Birmingham and is a certified management consultant.

Paola Di Maio

Paola Di Maio is an information systems specialist who has participated in the developments in the content industry and the knowledge economy. A freelance science and technology writer, Ms. Di Maio founded content-wire.com and is a founding member of CMPros.org. She works globally as an independent researcher and consultant. Ms. Di Maio can be reached at editor@content-wire.com.

Timothy J. Dion

Timothy J. Dion is CTO at Riverton LLC. He has spent the past 12 years helping Fortune 1000 companies in the financial services, retail, telecommunications, and biotech industries make distributed incompatible systems function as one. A veteran of startups, he provides vision for enterprise architecture integration and the use of advanced technology for solving business problems. He has written and spoken extensively about these subjects in EAI Journal, Java Developers Journal, and Journal for Object-Oriented Programming, and has delivered presentations at numerous conferences including The Enterprise Architectures Conference, Enterprise Architect Summit, Internet Commerce Expo, and OOPSLA. He is also a founder of InfoWorld's CTO Forum, in Boston, Massachusetts, USA, and hopes to publish his first book, The CxO's Guide to Technology, in summer 2004. He can be reached at tdion@riverton.com.

Peter Doherty

Peter Doherty is a Senior Consultant and ITIL Certified Manager. He has nearly 25 years of experience in the IT industry predominately working in the service delivery and support arena as well as enterprise network and systems management. During his early years, Mr. Doherty was involved with the implementation of some of the largest system and service management systems in Australia. For the past 15 years, he has worked for Computer Associates in pre-sales, consulting, and project management roles with a heavy emphasis on service management systems. One of Mr. Doherty's major successes has been the rollout of possibly Australia's largest service desk system across some 5,000 registered and 1,100 concurrent users, delivering high levels of availability to one of Australia's largest companies in an outsourced environment. Mr. Doherty is a regular presenter at international IT Service Management Forum (itSMF) and service management conferences. He holds the Managers Certificate in IT Service Management (with Distinction) and currently heads up CA Australia's IT Service Management Practice.

Brian J. Dooley

Brian J. Dooley is an author, analyst, and journalist with more than 20 years' experience in analyzing and writing about IT trends. He has written six books, numerous user manuals, hundreds of reports, and more than 2,000 magazine features. Mr. Dooley is the founder and past President of the New Zealand chapter of the Society for Technical Communication. He initiated and is on the board of the Graduate Certificate in Technical Communication program at Christchurch Institute of Technology, and he is on the editorial advisory board for Faulkner Technical Reports. He can be reached at bjd@bjdooley.com.

Ken Doughty

Ken Doughty CISA CBCP is Senior Risk Manager, ING Australia. He has more than 25 years of information systems auditing experience with 20 years of business continuity planning experience in the public and private sectors. He has an accounting degree, a graduate diploma in internal auditing, and is a certified IS auditor and business continuity professional. Mr. Doughty lectures at Macquarie University (masters of accounting), Sydney, Australia, and has published large number of papers in leading auditing and business continuity journals both in Australia and the US. In 2000 he edited/authored a book on business continuity in the US: Business Continuity Planning: Protecting Your Organization's Life (Auerbach Publications). He is an internationally recognized speaker at seminars and conferences, and in 2002 he received Information Systems Audit and Control Association's (ISACA) International Best Speaker/Conference Contributor Award.

Cassian Drew

Cassian Drew is Managing Director of Atheta Limited, a London-based innovation management consultancy. He serves as Senior Consultant to FTSE 100 corporations and governments on international market development, innovation management, and strategy. Mr. Drew is the founder of several ventures in the information and communications technology, professional services, and health sectors and is undertaking an executive MBA at the London Business School. He can be reached at cutter@atheta.com.

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Martyn Emery

Martyn Emery is director of Nordic Operations for Cresta Testing, Ltd., in Stockholm, Sweden. Mr. Emery specializes in information and risk management strategies. His pioneering work during the Y2K challenge was in developing a method of evaluating the readiness of city infrastructure. Mr. Emery also led a delegation into UK Prime Minister Tony Blair's office and was one of only a handful of nongovernmental consultants invited to speak at the UN Conference on Y2K attended by 170 countries in June 1999. He can be reached at martyn.emery@cresta.net.

Michael Enright

Michael Enright is CTO at Harvard Business School Interactive, as well as President of Hamilton Technology Advisors in Hamilton, Massachusetts, USA (www.htadvisors.com), a consultancy that specializes in creating and assessing business and technology strategies, providing insight into organizational capabilities, and developing technology plans and implementation scenarios. He has nearly 20 years of IT experience and holds a bachelor's degree in computer science from Tufts University. He can be reached at Michael@htadvisors.com.

Danny Ertel

Danny Ertel is a founding partner of Vantage Partners, LLC. Prior to founding Vantage, Mr. Ertel headed up the Latin American Practice at Conflict Management, Inc., was a Senior Researcher at the Harvard Negotiation Project, taught negotiation at the University of Toronto Law Faculty, practiced law with Debevoise & Plimpton, and served as a law clerk to the Hon. Justice Harry A. Blackmun on the U.S. Supreme Court. Mr. Ertel's first book, Beyond Arbitration (1991) (with Ferrara) was selected by the CPR Legal Program as the winner of its 1992 Book Award. He is also the co-author, with Roger Fisher, of Getting Ready To Negotiate (1995), and editor of Negociación 2000 (1996). A leading authority on negotiation, relationship management and conflict management, Mr. Ertel has written for, or been quoted in the Harvard Business Review, the Sloan Management Review, the Economist, Purchasing Today, and Financial Executive, among others. Mr. Ertel is a graduate of Harvard College and Harvard Law School, where he was Managing Editor of the Harvard Law Review. He is also CEO and Chairman of Vantage Technologies, a company focused on creating enterprise software that leverages the consulting tools and expertise of Vantage Partners. He can be reached at dertel@vantagepartners.com.

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Mary Elizabeth Ferraro

Mary Elizabeth Ferraro is an IT professional specializing in business-aligned technology strategy and governance development. She brings 20 years of business-technology leadership, consulting, and execution experience to the table. A certified Six Sigma Green Belt, she has utilized quality-based principles, techniques, and processes integrated into an overall framework to achieve success in delivering many key business-aligned technology initiatives. Her career experiences include successful consulting engagements, ground-floor contributions to a business-technology startup, and extensive business unit and enterprise-wide strategic technical planning and architectural assignments at Fortune 50, 100, and Global corporations. Ms. Ferraro can be reached at BusinessTechAlliance@mindspring.com.

Donna Fitzgerald

Donna Fitzgerald is the creator of the Nimble Approach to Project Management^TM and a long-term practitioner of PPM. She is currently a partner with Knowth Consulting, where she does consulting and training. Prior to joining Knowth, she held a variety of jobs with such companies as Oracle, Sun Microsystems, Rolm, and Intel in finance and product management. She is cofounder of the NewGrange Center, a Web-based nonprofit project management society with worldwide membership, and author of frequent columns in which she explores the practical details of agile project management. She can be reached at dfitz@knowth-consulting.com.

Gordon Foster

Gordon Foster is fellow emeritus of Trinity College Dublin. He was professor of statistics at Trinity College Dublin and is a former dean of the Faculty of Engineering and Systems Sciences. Before joining Trinity, he held the chair of computational methods at the London School of Economics. He has headed a number of international projects and worked on evaluation studies of the socioeconomic impacts of informatics. He acted as consultant to UNIDO in assisting to develop its policy on the role of informatics in third-world development. He is the author of the coding system for books, International Standard Book Numbering (ISBN), now in worldwide use. He has published numerous reports and technical papers in probability theory, applied statistics, computer systems performance modelling, information systems design, information technology assessment, operations research, and management science.

Matthew T. Furton

Matthew T. Furton is an attorney with Lord, Bissell & Brook LLP in Chicago, Illinois, USA. In the past several years, Mr. Furton has handled numerous cases involving computer technology, including cases arising from failed computer system implementations and failed software development projects. In addition to handling matters in trial and appellate courts, he has extensive experience with various forms of alternative dispute resolution. Mr. Furton has written numerous articles on the topics of alternative dispute resolution and technology litigation and has been quoted in several news articles regarding high-profile legal controversies in the computer industry. In addition, Mr. Furton has given presentations on litigation and litigation risk management for Law Seminars International, the Chicago Software Process Improvement Network, and the Chicago Software Association.

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Jeff Gainer

Jeff Gainer's management and technical articles have appeared in Cutter IT Journal, Enterprise Development, Contract Professional, Visual Basic Programmer's Journal, and .NET Magazine. He can be reached at gainerj@jeffgainer.com or on the Web at http://www.jeffgainer.com.

John Gasink

John Gasink is a consultant at Vantage Partners LLC. Prior to joining Vantage, Mr. Gasink was the Director of Business Development at 1stUp.com, a technology solutions provider in San Francisco, where he negotiated distribution partnerships and strategic alliances in the financial services, media and retail industries. Mr. Gasink received his B.A. in English from Stanford University.

Matthew Gelbwaks

Matthew Gelbwaks serves as a Project Manager at ThoughtWorks, Inc., a transnational IT professional services firm focused on custom software development. He has more than twenty years of experience developing products, implementing systems, and crafting coherent, workable processes. His industry experience includes commercial products, specialized systems, government and defense systems in a number of verticals including transportation, financial services, retail, and aviation. You can contact Matt at mgelbwaks@thoughtworks.com.

Tom Gilb

Tom Gilb is a consultant, author, and teacher. He has published nine books and numerous papers. His latest book, /Competitive Engineering/, was published in July 2005. Mr. Gilb primarily works at changing systems engineering cultures in large multinational corporations. His major technical interests are in the areas of requirements engineering, design and architecture, evolutionary project management, and specification quality control (inspection). His clients include Schlumberger, GE, Symbian, Boeing, HP, Nokia, Sony/Ericsson, Philips, CitiGroup, Intel, Microsoft. He does pro bono work for US DoD, UK MoD, various charitable organizations, and in developing countries, such as India, China, and Korea. Mr. Gilb started working for IBM in 1958. He stayed at IBM for five years and has been an independent consultant since then. He was born in California and lives in Norway. Mr. Gilb can be reached at Tom@Gilb.com ; Web site: www.gilb.com.

Michael A. Gold

Michael Gold is a senior partner in the Litigation Department of Jeffer, Mangels, Butler & Marmaro LLP, located in Los Angeles and San Francisco, California, USA. Mr. Gold's practice spans over 25 years and emphasizes complex business litigation; alternative dispute resolution; and transactions involving closely held businesses, partnerships, and joint ventures in the software, high-technology, managed healthcare, and insurance industries. He is a 1979 graduate of Southwestern University School of Law and is a member of the Planning Committee of the USC Gould School of Law Intellectual Property Institute, 2004-2006. Mr. Gold is also a member of the Board of Editors of the Privacy and Data Security Law Journal. He was a panelist at the Southwestern University School of Law International IT Law Conference in May 2005 and a panelist at Law Seminars International's Software Litigation program in Atlanta, Georgia, USA, in September 2005. Mr. Gold can be reached at mag@jmbm.com.

Mark Gordon

Mark Gordon is a founder and director of Vantage Partners and is a senior advisor to the Harvard Negotiation Project at Harvard Law School. As an expert in negotiation and relationship management, he has worked with leading companies across a range of industries, including financial services, entertainment, healthcare, IT, manufacturing, and telecommunications. He works with clients to help develop and implement strategies for maximizing the value from both intraorganizational collaboration and relationships with alliance partners, customers and suppliers. In addition to his work at Vantage Partners, he is a cofounder and chairman of Conflict Management Group, a nonprofit organization focused on disputes of international public concern. Prior to founding Vantage Partners, Mr. Gordon practiced law as a corporate attorney with the firm of Cravath, Swaine & Moore in New York; worked for the US State Department on US-Soviet strategic arms reduction negotiations, the Democratic National Committee, Senator Hubert Humphrey, and consumer advocate Ralph Nader; and taught at the University of Stockholm. Mr. Gordon holds a J.D. from Harvard Law School and an A.B. from the Woodrow Wilson School of Public and International Affairs at Princeton University. He can be reached at consulting@cutter.com.

Thomas Gordon

Mr. Gordon is a Solution Advisor with Borland's Consulting Services. He advises Borland's strategic clients in the application of industry best practices that create high performance Information Technology Solutions. Mr. Gordon has over 20 years of experience in IT solutions delivery and process improvement.

Paul Greenberg

Paul Greenberg is President of The 56 Group, LLC, an enterprise applications consulting services firm that focuses on strategic services for CRM. He is also the author of CRM at the Speed of Light: Capturing and Keeping Customers in Internet Real Time, whose third edition will be published in May 2004. Mr. Greenberg writes regularly for CRM Magazine, CRMGuru.com, and SearchCRM.com. He has published work in multiple business and IT magazines throughout the world and is a frequent speaker at conferences and seminars across the globe. He is also a member of the Board of Advisors of Baylor University's MBA CRM major, and has been selected as a member of the Destination CRM Board of Experts, SearchCRM Expert Advisory Panel, and the CRMGuru Expert Guru Panel, among others. He can be reached at paul-greenberg3@comcast.net.

Mike Griffiths

Mike Griffiths is a full-time project manager and trainer for Quadrus Development Inc., where he applies and helps introduce agile principles on everyday projects. Prior to joining Quadrus, Mr. Griffiths worked for IBM Global Services and, in 1994, was involved in the creation of DSDM. Since then, he has continued to be active in the agile community and has authored several white papers and taught at agile conferences. Mr. Griffiths is also a core member of the Agile Project Leadership Network (APLN) and frequent contributor to agile and project management forums. In addition to his agile experience, he holds PMP and PRINCE2 traditional project management certifications. He was a contributor to A Guide to the Project Management Body of Knowledge (PMBOK) -- Third Edition, speaker at the 2004 and 2005 PMI Global Congress conferences, and instructor for the PMI SeminarsWorld training program.

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Rita Hadden

Rita Hadden specializes in software best practices, process improvement, and corporate culture change. Her experience includes more than 30 years working with software practitioners, managers, and executives. Rita is the director of software development at Datatel, Inc. She has helped organizations worldwide meet their business objectives through improved process performance. She is authorized by the Software Engineering Institute as a Lead Assessor, and her book Leading Culture Change in Your Software Organization: Delivering Results Early was published in 2003. Rita Hadden can be reached by e-mail at rhadden@gmail.com.

Brian Hagen

Brian Hagen, Managing Principal of the Strategic Decisions Group's (SDG) value delivery practice, has extensive experience in strategy development, strategy implementation, program management, and business-process reengineering. Before joining SDG, Dr. Hagen directed strategic planning for Hughes Aircraft Company and established the Decision Focused Strategy Development Process -- the corporation's risk management and new business investment productivity assessment process. He was also a member of the program management team, directing a US $1-billion defense program deemed the most successful in US Air Force history. Dr. Hagen received a doctorate and master's in engineering-economic systems from Stanford University and a master's and bachelor's in mathematics from California State University at Fullerton.

Pamela Hager

Pamela Hager is president of Imaginative Concepts, a training and consulting firm. She has more than 20 years' experience in education and consulting. Ms. Hager was the product manager for training and education as well as an instructor/consultant for EDS. Her professional experience includes software development, statistical and cost analyses, group facilitation, and software testing including design, development, and training. Ms. Hager has both bachelor's and master's degrees in mathematics. To her credit are two college math books written from her experience as a math instructor. She is an adjunct faculty member of Maryville University in St. Louis, Missouri, USA, and is a regularly featured speaker for the Quality Assurance Institute. She can be reached at pahager@att.net.

Stacey Hamaker

Stacey Hamaker is Managing Principal of Shamrock Technologies. She founded the company in 1990 to provide high-level analytical and technical assistance to organizations on a project basis. A thought leader and published author on governance topics, Ms. Hamaker has 25 years' experience with enterprise-wide technology initiatives at Fortune 500 companies and midsized firms as well as the public sector. Most recently, she has been heavily involved in Sarbanes-Oxley IT compliance initiatives. Ms. Hamaker has a background in the areas of information strategy, internal controls, systems analysis, accounting systems, requirements definition, project management, and database administration. She is active in the Information Systems Audit and Control Association (ISACA), Institute of Internal Auditors (IIA), and the Greater Dallas Chamber. Several of her articles have been published in the Information Systems Control Journal. Ms. Hamaker's speaking engagements span local IT organizations as well as national and international venues such as ISACA's International IT Governance Forum.

John Harney

John Harney is President of ASPWatch, a consultancy that delivers vertical market, business partnering, and technology strategy for ASPs and companies launching ASP services. In January 2002, Addison-Wesley published Mr. Harney's definitive book on the ASP industry, Application Service Providers: A Manager's Guide. Mr. Harney speaks frequently at ASP trade shows and conferences, and he is widely published in major IT publications such as Intelligent Enterprise, Washington Technology, Platform Decisions, TeleProfessional, HP Professional, Web Services Report, Telephony, Year in Computing, The Executive, CableWorld, ATM Report, and ATM World. He lives in Washington, DC, and can be reached at johnharney2@netzero.com.

Michael E. Harris

Dr. Michael E. Harris, CPL, CCM, CICM, is the Lockheed Martin Mission Systems deputy program manager -- Operations on the Maneuver Control System (MCS) Block IV Program -- the heart of the Army's Battle Command System, the "system of systems" for command and control of the battlefield. Dr. Harris serves as the risk manager for the MCS Block IV Program; he has modified and enhanced a risk management plan that is based on a corporate template. He has applied the stratification process to the program with reasonable success -- especially in customer satisfaction and resources needed to manage risks. In addition, he has performed process reengineering/process improvement for the last decade and has been through multiple forms of process reengineering, process proofing, kaizen process, lean production, and six sigma. These efforts have led to ISO 9001 registration and achievement of software Capability Maturity Model Level 3.

Mark Havener

Mark Havener is an independent software developer and business and management consultant from Auburn, California. Formally trained in engineering management, Mark has designed and programmed a variety of software applications and led multiple software development projects during his 25-year professional career. He can be reached at mark.havener@sbcglobal.net.

Manfred Hein

Manfred Hein is an organizational change agent. Mr. Hein helps organizations to innovate, develop, and implement technology, process, education, and cultural changes at project and corporate levels. He encourages the establishment and use of reusable technology, process, and education components. Mr. Hein also promotes a quality orientation, strongly emphasizing the need for continuous innovation and improvement.

Brian Henderson-Sellers

Brian Henderson-Sellers is director of the Centre for Object Technology Applications and Research and Professor of Information Systems at University of Technology, Sydney (UTS). He is author of 11 books on object technology and is well known for his work in OO methodologies (MOSES, COMMA, OPEN, OOSPICE) and in OO metrics. He has been a member of the official OMG review team for both UML and SPEM. In July 2001, Professor Henderson-Sellers was awarded a Doctor of Science (DSc) from the University of London for his research contributions in object-oriented methodologies.

Diarmuid Herlihy

Diarmuid Herlihy is a project manager and consultant. A graduate in English and psychology from University College, Dublin, Diarmuid has more than 25 years' experience in the computer and telecommunications industries, including project management, consultancy, marketing, and training, and has for the last 10 years been operating as an independent consultant -- active in areas such as project management, marketing/business development, and training.

David Higgins

David Higgins is a consultant and an author of five books on various aspects of software engineering. His first book, Program Design and Construction, was published in 1979 and was perhaps the first on developing quality software for personal computers. As a consultant, he has advised many top organizations in both the public and private sector on technology planning and implementation. In the last few years, he has been specializing in knowledge management issues and strategic technology planning. He can be reached at dave@davehigginsconsulting.com.

Luke Hohmann

Luke Hohmann is a management consultant committed to coaching his clients to greater levels of performance in the areas of product development, project management, system architecture, and organizational engineering. Mr. Hohmann is the author of Journey of the Software Professional: The Sociology of Computer Programming and Beyond Software Architecture: Creating and Sustaining Winning Solutions , of which Cutter Consortium Senior Consultant Johanna Rothman writes: "Product development managers, marketing managers, architects, and technical leads from all functions should read this book. You'll see a pragmatic view of how to define and use a product architecture throughout a project's lifecycle and a product's lifetime." Mr. Hohmann can be reached at luke@LukeHohmann.com or http://www.LukeHohmann.com.

Pamela Hollington

Pamela Hollington is a director for Rebound Consulting Ltd. in North Vancouver, British Columbia, Canada. She has almost 20 years of industry experience, including work in the financial, manufacturing, distribution, and retail industries and successful consulting assignments in the public and private sectors. She can be reached at pamela@reboundltd.com.

Jonathan Hughes

David Hussman

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Lee Imrey

Lee Imrey, CPP, CISA, CISSP, is a program development manager with (ISC)². He is lead instructor for the Common Body of Knowledge Review Seminar, and has taught internationally in the public and private sectors. Mr. Imrey has been regularly commended for his ability to speak clearly and lucidly on the issues facing professionals, whether technical, legal, or managerial. As editor of the (ISC)² Newsletter, he has the opportunity to "speak" to more than 20,000 subscribers worldwide. Additionally, Mr. Imrey contributes numerous articles and book reviews to business and information-security publications. He is active with ISSA (the Information Systems Security Association) and chairs the ISSA Committee on Professional Ethics. He is a member of ISACA, the ABA, HTCIA, IEEE, and ACM. Mr. Imrey is board certified in security management, and holds various certifications issued by (ISC)², ISACA, ASIS International, SANS, and other organizations. He can be reached via e-mail at limrey@isc2.org.

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Catherine Jaggard

Catherine Jaggard is a program manager for Hi-Tec Systems and has over 12 years working with FAA Air Traffic Control Systems at the FAA's William J. Hughes Technical Center. She has served in numerous capacities at the center, performing multiple tasks such as test director, senior engineering functions, system security, and research and development.

Ole Jepsen

Ole Jepsen is a Managing Consultant with Capgemini Denmark and works as a project manager on iterative andagile projects. Mr. Jepsen has 20 years of project experience from various companies in Denmark, mainly banks and insurance companies, as well as substantial training experience from running his own training company for some years. Mr. Jepsen is a firm believer in lightweight and iterative processes. He is a member of the AgileAlliance and is committed to spreading the use of agile values through his work. Mr. Jepsen runs the Danish Agile User Group and is active in the international Agile movement as a frequent speaker and workshop facilitator. In addition, he is a member of the Agile Project Management group, which developed the Declaration of Interdependence and gives dynamic project managers an alternative to established project management organizations and certifications. He can be reached at ole.jepsen@capgemini.com.

Bin Jiang

Bin Jiang is an Assistant Professor of Management at DePaul University. His doctorial dissertation "Empirical Evidence of Outsourcing Effects on Firms' Performance and Value in the Short-term" was awarded the Winner of 2005 Emerald/EFMD Outstanding Doctorial Research Awards in Operations and Supply Chain Management Category. Dr. Jiang is one of the first researchers who study the round-way outsourcing strategy. His research paper "The Determinants of Round-way Outsourcing Strategy" was the Runner-up of 2005 Best Research Paper Competition at the 16th Production and Operations Management Society Conference. Currently, Dr. Jiang is studying outsourcing contracts from the vendor's perspective, such as how to decide the pricing and contract duration in an outsourcing contract auction, how to cut the cake fairly in a benefit-sharing outsourcing contract. Dr. Jiang can be reached at bjiang@depaul.edu.

David G. Jones

David G. Jones is a Canadian government executive whose interest is information and knowledge management (KM). He is also an academic advisor to the Master's KM program at Royal Roads University.

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Eugene Kaluzniacky

Eugene Kaluzniacky is an Instructor in the Department of Applied Computer Science and Administrative Studies at the University of Winnipeg in Canada. He is also a member of the Association for Psychological Type. Mr. Kaluzniacky has carried out research and consulting on applying MBTI in IT organizations, and has developed a workshop on "Personal Wellness for the IS Professional." He is interested in stress management and personal growth in the IT field and has lectured internationally on this topic. Currently, Mr. Kaluzniacky is writing a book on Managing Psychological Factors in IT: An Orientation to Emotional Intelligence, and he would welcome comments and suggestions at e.kaluzniacky@uwinnipeg.ca.

Pinaki Kar

Pinaki Kar is currently an independent consultant working in the pharmaceutical industry on analysis and modeling to support strategic planning, business development, and marketing. He is interested in the application of operations research and statistical techniques for planning and decision support across a wide range of business issues. His experience spans multiple industries that include pharmaceutical, chemical, high tech, and insurance. Pinaki's educational background includes a bachelor's degree in mechanical engineering from the Indian Institute of Technology, Kanpur, and a master's degree in logistics from MIT.

Jeff Kaplan

Vasilios Katos

Vasilios Katos is a Senior Lecturer at the University of Portsmouth, UK. He received a Ph.D. in computer security from Aston University, UK, in 2000; an M.B.A. from Keele University, UK, in 1995; and an M.Eng. in electrical and electronic engineering from Democritus University of Thrace, Greece, in 1994. Dr. Katos also worked for Cambridge Technology Partners (Novell, Inc.) in the Netherlands as a security architect. His research interests are in information security and cryptography. Dr. Katos can be reached at vasilios.katos@port.ac.uk.

Vince Kellen

Vince Kellen is the VP of Information Systems and a member of the faculty of DePaul University. Prior to joining DePaul in 2003, Mr. Kellen served as a business strategy and IT consultant for several large and midsize companies, including 20th Century Fox, Exxon/Mobile, General Mills, SC Johnson, Arthur J. Gallagher Insurance Co., and R.R. Donnelley. He has spoken nationally and internationally on customer relationship management (CRM), knowledge management, and information visualization. Mr. Kellen is a former Guest Editor for Cutter IT Journal and has written four books on database technologies and numerous articles on technology topics. He lectures on enterprise architecture, CRM technologies, and distributed systems and is currently researching the impact information visualization has on decision making. He can be reached at vkellen@depaul.edu.

Bert Kersten

Bert Kersten is Consulting Director at LogicaCMG Financial Services and Professor at the Faculty of Exact Sciences at the Free University Amsterdam, the Netherlands. He can be reached at bert.kersten@logicacmg.com.

Haim Kilov

Haim Kilov is a chief architect, business modeling, with Financial Systems Architects. His approach to business and other specifications -- widely used in financial, insurance, telecommunications, document management, and other areas -- has brought demonstrable clarity and understandability to specifying businesses and designing systems to satisfy business needs. It has been described in two of his books (Information Modeling and Business Specifications) and in a significant number of other publications. His book Business Models is used as a text by Stevens Institute of Technology in its Master of Science in Information Systems program for students from industry. Mr. Kilov can be reached at haimk@acm.org.

John Kim

John Kim is an associate with Vantage Partners. Currently, Mr. Kim is helping a health insurance company manage the relationship with its service provider in a significant IT and business process outsourcing arrangement. Prior to joining Vantage, Mr. Kim was a consultant with Cap Gemini Ernst & Young, where he worked with clients in life sciences, telecommunications, and financial services industries. Mr. Kim received his B.A. in political science from Amherst College.

Jurek Kirakowski

Dr. Jurek Kirakowski comes from a practical computer science and psychology background. His speciality is quantitative measurement in human-computer interaction and he has contributed numerous books, articles, and workshops to this theme. He is the director of the Human Factors Research Group at University College Cork, in Ireland. This group, since its inception in 1984, has developed three main objectives under his leadership. The first objective of the group is to expand and disseminate information about usability in the wider IT community, and this has often been supported by funding from the European Community. Dr. Kirakowski has also worked on a number of strategic advisory committees for the European Commission. The second objective is to engage in actual projects with industry in a consultancy capacity, and Dr. Kirakowski and his group have an impressive client list in which every major multinational company in the IT area appears. The third is to develop measurement tools. Here Dr. Kirakowski has contributed the SUMI (Software Usability Measurement Inventory), MUMMS (Measuring Usability of Multi-Media Software), and most recently WAMMI (Web site Analysis and Measurement Inventory) questionnaires. SUMI and WAMMI are by now de-facto standards in their respective areas.

Scott Knell

Scott Knell is a cofounder of Leverage Partners, Inc., and specializes in IT supplier management. He has helped several multibillion-dollar companies baseline, consolidate, and redesign their entire IT supplier selection, contracting, and measurement programs. He has more than 25 years' experience in consulting to CIOs and has developed proven models for managing all phases of the supplier lifecycle. Mr. Knell has consulted for IBM Professional Services and Computer Sciences Corporation. He was also a VP of Technology Strategy for Marriott International. He can be reached at scottknell@leveragepartners.com.

Mark Kobayashi-Hillary

Mark Kobayashi-Hillary is the author of Outsourcing to India: The Offshore Advantage. He is writing a new book titled Beyond BPO about the future of global business process outsourcing, coauthored with Mahesh Ramachandran, IT strategy manager at Ford of Europe. Mr. Kobayashi-Hillary, based in London, England, is a founding member of the British Computer Society's working party on offshore outsourcing. He is a Certified Information Technology Professional (CITP) and the Executive Director of Commonwealth Business Council Technologies Ltd., a firm advising on offshore outsourcingan outsourcing advisory firm. He contributes regularly to the media debate through published articles and television news and documentary shows. He can be reached at mail@markhillary.com.

Sebastian Konkol

Sebastian Konkol is a Senior Consultant at Infovide. He is coauthor of the EAM approach at Infovide. He splits his time among running strategic IT consulting endeavors, performing project manager duties, and being an EAM expert. Before joining Infovide in the beginning of 2003, he worked in a mobile telecom operator company as program manager responsible for running projects aimed at the creation of GSM VAS (value-added services) offered to the mass market. Mr. Konkol has authored numerous publications dealing with IT and telecom information environment management and IT organization management.

André Kuper

André Kuper initiates behavior changes at HP. His focus is on capturing and diffusing internal and external best practices. He develops and delivers custom training to address business needs in global operations. Mr. Kuper is an expert in supply chain management processes and has extensively published and presented in this field. Every year he runs the MIT Beer Game for Stanford University and is a guest lecturer on uncertainty management for Stanford's Operations Research students. Mr. Kuper also advises Mercy College (Dobb's Ferry, New York) on its online Masters of Internet Business Systems program. Prior to joining HP, Mr. Kuper worked at the Applied Low Temperature Lab at the University of Twente, the Netherlands, modeling currents in granular superconductors. This experience allowed him to understand and model similar complexity in supply chains. Mr. Kuper also worked for Andersen Consulting ECC as part of his training in change management and the application of technology for adult learning. He has master's degrees in applied physics and in instructional systems design, both from the University of Twente, the Netherlands. Mr. Kuper can be reached at andre.kuper@hp.com.

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Mary Lacity

Dr. Mary Lacity is a Professor of Information Systems at the University of Missouri-St. Louis, Research Affiliate at Templeton College, Oxford University, and Doctoral Faculty Advisor at Washington University. Her research interests focus on IT management practices in the areas of sourcing, IT privatization, relationship management, and project management. She has conducted case studies in more than 100 organizations and has surveyed both US and European IT managers on their management practices. She has given executive seminars worldwide and has served as an expert witness for the US Congress. She was the recipient of the 2000 World Outsourcing Achievement Award sponsored by PricewaterhouseCoopers and Michael Corbett and Associates. She has written five books: NetSourcing (coauthors Thomas Kern and Leslie Willcocks); Global Information Technology Outsourcing: Search for Business Advantage (coauthor Leslie Willcocks); Strategic Sourcing of Information Systems (coauthor Leslie Willcocks); Beyond the Information Systems Outsourcing Bandwagon: The Insourcing Response (coauthor Rudy Hirschheim), and Information Systems Outsourcing: Myths, Metaphors, and Realities (coauthor Rudy Hirschheim). Her articles have appeared in Harvard Business Review, Sloan Management Review, MIS Quarterly, IEEE Computer, Communications of the ACM, and many other academic and practitioner outlets. She is Senior Editor for MIS Quarterly Executive and US Editor of the Journal of Information Technology. She has previously worked as a consultant for Technology Partners International and as a systems analyst for Exxon Company, USA. She can be reached at Mary.Lacity@umsl.edu.

Daniel Langin

Daniel Langin is the principal of Daniel J. Langin, Attorney at Law, LLC. He has more than 16 years' experience in private and corporate practice, including 10 years in technology, insurance coverage, and intellectual property litigation and counseling. For more information, see www.langinlaw.com or contact him at (913) 661-2430 or dlangin@langinlaw.com.

Diana Larsen

Todd Larson

Todd Larson is a Vice President at Eaton Vance Management, a Boston-based investment management firm. Aside from being a CRM, he is the director of application and data services at Eaton Vance Distributors and manages the software development, production, and quality assurance groups at Eaton Vance Management. Mr. Larson has 12 years' experience working in the investment industry. In that time, he has worked in various accounting, investment, and marketing support and IT roles. He has an MBA from the Sawyer School of Business at Suffolk University. Mr. Larson can be reached by e-mail at tlarson@eatonvance.com.

Michael Lee

Michael Lee has both a bachelor's and a master's degree in electrical engineering and worked in the communication industry for five years before going to law school at Georgetown University. He is a partner in Sterne, Kessler, Goldstein & Fox P.L.L.C., a patent law firm located in Washington, DC, USA (www.skgf.com). Mr. Lee has designed and developed worldwide patent strategies for a number of clients. He was recently recognized by IP Law & Business when it announced its first inductees into its Hall of Fame for patent prosecutors (http://www.skgf.com/index.php?page=newsstand&NewsID=93). Mr. Lee enjoys developing customized patent strategies for clients of all sizes. He can be reached via e-mail at mlee@skgf.com.

Dorothy E. Leidner

Dorothy E. Leidner, PhD, is the Randall W. and Sandra Ferguson Professor of Information Systems and Director of the Center for Knowledge Management at Baylor University. Prior to rejoining the Baylor faculty, she was Associate Professor at INSEAD and an Associate Professor at Texas Christian University. She has also been a Visiting Professor at the University of Mannheim, Germany; Instituto Tecnólogico y des Estudios Superiores de Monterrey, Mexico; Institut d'Administration des Entreprises at the Université de Caen, France; and Southern Methodist University, USA. Dr. Leidner received her PhD in information systems from the University of Texas at Austin. She has received best paper awards in 1993 from the Hawaii International Conference on System Sciences, in 1995 from MIS Quarterly, and in 1999 from the Academy of Management. She is currently serving as co-editor of the journal The Data Base for Advances in Information Systems. She also is serving as a Senior Editor for MIS Quarterly, Associate Editor for Decision Sciences, and Associate Editor for Decision Support Systems. She is on the editorial board of MIS Quarterly Executive, a journal dedicated to advancing information systems research of practical relevance. She is coauthor of the textbook Information Technology for Management (Wiley, 2005). She can be reached at dorothy_leidner@baylor.edu.

Dennis Linscomb

Dennis Linscomb is an employee of Northrop Grumman. He has been in information technology for 28 years and has worked in several areas of applications software, including: programming, analysis, testing, QA, production support, and management. He has been involved in process improvement and the CMM/CMMI for about 11 years. Mr. Linscomb has an MBA degree from Pepperdine University. He can be reached at dennis_linscomb@msn.com.

Dan Linstedt

Daniel E. Linstedt is an internationally known expert in data integration, data warehousing, and business intelligence. His work has saved corporations millions of dollars a year in business process streamlining and quality improvements. Mr. Linstedt is also the creator of the Matrix Methodology and the Data Vault, which are utilized to build data warehouses conforming to CMM Level 5, Six Sigma, and Project Management Professional best practices. He is a frequent speaker at many indus.try conferences, including those from TDWI, DAMA, ODTUG, and RMOUG. Mr. Linstedt is a member of the Academic Advisory Board for postgraduate degrees at the Daniels School of Business, University of Denver. He has written and published articles for TDAN.com, BillInmon.com, TDWI-FlashPoint, B-Eye-Network, and Teradata Magazine. He can be reached at DanL@DanLinstedt.com.

Jessica Lipnack

Jessica Lipnack, CEO, is a cofounder of NetAge, a company that develops and offers services and software that help people work together better. Ms. Lipnack is the author, along with Jeffrey Stamps, of six books, including Virtual Teams. Ms. Lipnack can be reached at E-mail: jessica.Lipnack@netage.com; Web site: www.netage.com.

Andy Longshaw

Andy Longshaw is an independent consultant, writer, and educator specialising in .NET, J2EE, XML, and Web-based technologies and components, particularly the design and architecture decisions required to use these technologies successfully. Andy has been explaining technology for most of the last decade as a trainer and in conference sessions. He can be contacted at andy@blueskyline.com.

Arnold J. Lovering

Arnold J. Lovering is President of Lovering Consulting and retired Director of Supply Chain Management for the Raytheon Company. He has served as adjunct member of the faculty at the University of Massachusetts, and has taught at Babson College, Cornell University, Arizona State University, and Howard University. His subject matter expertise includes negotiation theory and practice, business ethics, supplier management, strategic alliances, outsourcing and supply chain management. Lovering is a graduate electrical engineer and an attorney. He has served as Chairman of the Institute of Supply Management Committee on Ethical Standards and is the recipient of the Harry J. Graham Award from the Purchasing Management Association of Boston for contributions to the Purchasing Profession. He can be reached at ajlovering@comcast.net.

Boris Lublinsky

Boris Lublinsky is an enterprise architect at CNA Insurance, where he is involved in the design and implementation of CNA's integration strategy, building application frameworks, and implementing SOA. Prior to CNA, he was Director of Technology at Inventa Technologies, where he led and actively participated in engagements in EAI and B2B implementations and development of large-scale Web applications. Mr. Lublinsky was also Technical Architect at Platinum Technology and SSA, where he was involved in component-based systems development and design and implementation of execution platforms for component-based systems. Prior to this, Mr. Lublinsky built distributed control systems at Fermi National lab. Mr. Lublinsky has more than 20 years' experience in technical leadership, software engineering, and technical architecture. He has been a frequent technical speaker and author for more than 30 technical publications in different magazines, including Avtomatika i telemechanica, IEEE Transactions on Automatic Control, Distributed Computing, Nuclear Instruments and Methods, Java Developer's Journal, XML Journal, Web Services Journal, Java Pro, Enterprise Architect Journal, and EAI Journal. He can be reached at boris.lublinsky@cna.com.

Jerry Luftman

Dr. Jerry Luftman is the Executive Director of Graduate Information Systems Programs, and Distinguished Professor of Information Systems, at Stevens Institute of Technology in Hoboken, New Jersey, USA. His career includes strategic positions in IT, management (including positions as a CIO and consultant), management consulting, and executive education. After a 22-year career with IBM, he has been at Stevens for more than 10 years. His framework for assessing IT-business alignment maturity is considered key in helping companies around the world understand, define, and scope an appropriate strategic planning direction that leverages IT.Dr. Luftman is the author of Competing in the Information Age: Align in the Sand. He is also an active member of the Society for Information Management. He can be reached at jluftman@stevens.edu.

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Zakaria Maamar

Zakaria Maamar received his Ph.D. in computer science from Laval University, Quebec, Canada, in 1998. Currently, he is an Associate Professor in the College of Information Systems at Zayed University, Dubai, United Arab Emirates. His research interests lie in the area of mobile computing, Web services, and software agents. Dr. Maamar can be reached at zakaria.maamar@zu.ac.ae.

Fran Boehme Mackin

Fran Boehme Mackin is a solution-focused senior manager with more than 30 years' experience in project management, IT, training and learning, people leadership, strategic alignment, and implementation. She is an innovative change agent with a track record of managing polarities and developing processes to focus project teams on improving efficiencies. Ms. Mackin received her MBA, with a concentration in IT, from Northern Illinois University and has completed all coursework for a doctorate in instructional technology. She is an active member of the Project Management Institute and holds a Certified Project Management Professional certification. As a training manager and developer, Ms. Mackin has both created and managed projects that have won awards from the Society for Telecommunication Communication. Ms. Mackin's diverse experience has included working with Fortune 100 conglomerates in many industries, including systems development, telecommunications, publishing, consulting, information services, and manufacturing. She has project- and product-managed mission-critical software and has led successful multiyear, multimillion-dollar development programs. Ms. Mackin is founder and President of Goals Etc., a firm that provides motivational programs for children focused on project management principles. She has published her first book, A Child's Outlook: Charting the Course, and is developing seminars to present the concepts outlined in the book.

Andy Maher

Andy Maher is an independent consultant specializing in business intelligence, data warehousing, systems integration, EA, knowledge management (KM), and "solutions for a whole range of impossible problems." Previously, Mr. Maher was Chief of Section, Knowledge Engineering and Management at the United Nations; Director of Special Projects for Information Builders; and Programming Manager for Fujitsu America. In his 30-plus years in the computer business, he has designed and invented a wide range of software and hardware products. A veteran of several corporate advisory councils and a featured speaker at technical meetings, Mr. Maher was also a panelist at the 2004 Cutter Summit and has collaborated with Cutter Business Technology Council Fellow Ken Orr on EA, CASE, AI, and KM/KE projects over the years. He can be reached at andymaher@yahoo.com.

Ruth Malan

Ruth Malan is a senior architecture consultant at Bredemeyer Consulting. She has published papers, chapters, and a book in the areas of object-oriented methods, reuse, and software architecture. She is principal editor of the acclaimed Resources for Software Architects Web site. Two of the most popular papers by Ruth Malan and Dana Bredemeyer are "Less Is More with Minimalist Architecture," published by IEEE's IT Professional in September/October 2002, and "Software Architecture: Central Concerns, Key Decisions." She and Dana Bredemeyer are working on a book on software architecture; draft chapters can be previewed at www.ruthmalan.com. She can be reached at ruth_malan@bredemeyer.com or by phone at +1 812 335 1653.

Raphael Malveaux

Raphael Malveaux is a software architect and consultant based in Alexandria, Virginia, USA. He is currently serving as technical director for SRA International and working to modernize several mission-critical enterprise systems in the federal government. Previously, as chief scientist and strategic architect at both startup and major established IT companies, he engineered advanced component architecture best practices that led to the creation of several industry-leading software products. Mr. Malveaux is an author of Software Architecture Bootcamp and Antipatterns: Refactoring Software, Architectures, and Projects in Crisis. Mr. Malveaux can be reached at raphael@techarchitect.com.

Robert Marshall

Robert Marshall is a Director of Knowledge Teams International Pty Ltd, a company specializing in leadership and team development for technical, engineering, and scientific organizations. He was previously the Group Manager for Learning and Development with CSIRO, Australia's largest R&D organization, and an Associate Professor at Melbourne Business School. Mr. Marshall can be reached at R.Marshall@kteams.com.au or by www.kteams.com.au.

Simon Marvell

Simon Marvell began his career as a research engineer in the optical communications field, and then moved into telecommunications consultancy where, in the mid-1980s, he was a member of the consultancy team that designed CRAMM for the UK government. In 1991, with two partners, Marvell founded Insight Consulting. Insight Consulting is now 100% owned by Siemens and operates from the UK as a division of Siemens Communications. Insight continues to invest in the development of CRAMM and, together