Contributing Authors

Each month, the editors of Cutter IT Journal, Cutter Benchmark Review, and other Cutter Consortium publications invite distinguished academics and industry experts to contribute their opinions, analyses, and insight to the pages of these journals.

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

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Dennis A. Adams

Dennis A. Adams is Chairman of the Decision and Information Sciences Department in the C.T. Bauer College of Business at the University of Houston. He has published articles in journals such as Interfaces, Information Systems Research, Data Base, MIS Quarterly, and Information & Management. His research interests include the effects of and techniques associated with valuing the "bottom line" contribution IT makes to organizations. He can be reached at adams@uh.edu.

Jonathan D. Addelston

Jonathan D. Addelston has been active in the Software Engineering Institute (SEI) process improvement community since January 1989, prior to the creation of the first Process Maturity Questionnaire. He was a cofounder of the first Software Process Improvement Network (SPIN) in Washington, DC, and is currently its leader, as a program chair. Mr. Addelston cochaired the first CMM^® and Software Engineering Process Group Workshop with the SEI. He was the founding VP for Software Product Development at the Software Productivity Consortium; the VP for Software Engineering at PRC, Inc; and the CTO at BDM International. In 1996, he founded his current systems and software engineering consulting practice focusing on enterprise architecture, process improvement, business process reengineering, and independent verification and validation. One of his first software projects was the jet select logic for the NASA Apollo Lunar Excursion Module, just after Mr. Addelston graduated from MIT with a degree in mathematics in 1965 (before the school had an undergraduate computer science major). He has collaborated with his coauthor, Theresa A. O'Connell, since 1991. He can be reached at jdaddelston@alum.mit.edu.

Joel Adler

Joel Adler has held information systems management and executive positions at Unisys, CertainTeed Corporation, Coopers & Lybrand (now PricewaterhouseCoopers), and the University of Pennsylvania. He is the founder and president of University Informatics Associates Inc. (www.uia-inc.com), and a principal at Ascendigm LLC (www.ascendigm.com). UIA provides IT strategy consulting services and develops custom software for the distribution and manufacturing industries. Ascendigm is a working consortium of senior business-technology professionals that accelerates the application of technology through a unique commercialization methodology. Mr. Adler's career has focused on systems and product development, IT strategy, and IT management and education. He has a Ph.D. in operations research from the Wharton School and an MS in computer science from the University of Pennsylvania. His clients include AmeriGas, Amtrak, Conrail, GlaxoSmithKline, Hospital of the University of Pennsylvania, ICI Americas, International Service Systems, Lukens Steel (now Allegheny Technologies Incorporated), Quantum Chemical Corporation, R&B Corporation, Reliance Standard Life Insurance, Weston Solutions, Inc., and Zeneca Pharmaceuticals (now AstraZeneca). He can be reached at j-adler@uia-inc.com.

Julia H. Allen

Julia H. Allen is a senior member of the technical staff within the Networked Systems Survivability Program at the Software Engineering Institute (SEI), a unit of Carnegie Mellon University in Pittsburgh, Pennsylvania, USA. The CERT^® Coordination Center is also a part of this program. Allen is engaged in developing and transitioning enterprise security frameworks and executive outreach programs in enterprise security and governance. Prior to this technical assignment, Allen served as acting director of the SEI for an interim period of six months as well as deputy director/COO for three years. Her degrees include a BS in Computer Science (University of Michigan) and an MS in Electrical Engineering (University of Southern California). She is the author of The CERT Guide to System and Network Security Practices (Addison-Wesley, June 2001) and Governing for Enterprise Security (CMU/SEI-2005-TN-023, 2005).

Paul Allen

Stuart J. Allen

Stuart J. Allen is professor emeritus, Penn State Erie, the Behrend College. He works on design of decision aids for application in manufacturing environments. His educational background includes a BS in mechanical engineering from the University of Wisconsin, a master of mechanical engineering from Seattle University, and a Ph.D. in engineering mechanics from the University of Minnesota. Allen began his research career in the field of non-Newtonian fluid mechanics and has published more than 50 journal articles in engineering and management science. He has also owned and operated three businesses in Wisconsin and New York state.

Wayne Allen

Wayne Allen is cofounder and principal consultant of the Consultants Guild, an alliance of senior IT consultants who have a passion for their craft and are dedicated to delivering customer success. Mr. Allen specializes in helping organizations build software better, whether through organizational change, process improvement, mentoring, project management, or technical leadership. He speaks at local special interest groups and maintains a blog at http://blogs.consultantsguild.com.

Martha Amram

Martha Amram is an independent author and consultant. She is an expert on valuation and strategy, and is currently working as an independent consultant in the area of intellectual property valuation. Amram has had a wide range of business experience in management consulting, startup ventures, and academia. She is the author of Value Sweep: Mapping Corporate Growth Opportunities (HBS Press, 2002) and the coauthor with Nalin Kulatilaka of Real Options: Managing Strategic Investment in an Uncertain World (HBS Press, 1998). Amram is widely published and is a frequent speaker to corporate and conference audiences. Most recently Amram was CEO of Vocomo Software Corporation. Previously she was managing director at Navigant Consulting, where she was head of the real options practice area. She also led the design of Navigant's employee stock-options exchange program and managed strategy consulting teams across a number of industries, from consumer goods to energy to high-tech. Amram was a co-founder of Glaze Creek Partners, a consulting firm, which was sold to Navigant in 1999. Amram has been a vice president at Analysis Group/Economics where she prepared and provided expert witness testimony on financial matters, and has been a faculty member in the School of Management at Boston University where she taught corporate finance. She holds a Ph.D. in applied economics from MIT and has served on the boards of several startup companies. She can be reached at martha@valuesweep.com.

David J. Anderson

David J. Anderson started his career in the early 1980s as a computer games developer, later graduating from the University of Strathclyde, in Glasgow, Scotland, with a degree in Computer Science and Electronics. He has been managing software projects since 1991 with a three-year intermission working mostly as a user experience architect. David is an expert in object-oriented analysis, user experience design and agile software processes. He is the author of Agile Management for Software Engineering: Applying the Theory of Constraints for Business Results published as part of The Coad Series at Prentice Hall in September 2003. He can be reached through his Web site at http://www.agilemanagement.net/.

 

B

Wayne Bailey

Wayne A. Bailey is an independent management consultant specializing in helping software companies and corporate IT organizations become "agile" -- fast, innovative, and flexible. He has more than 20 years' experience as a consultant, research scientist, quality program manager, and principle software engineer. He can be reached at wbailey@agilebydesign.com or +1 617 965 7618.

Richard L. Baskerville

Richard L. Baskerville is Professor of Information Systems and Chairman in the Department of Computer Information Systems, Robinson College of Business, Georgia State University. His research specializes in security of information systems, methods of information systems design and development, and the interaction of information systems and organizations. His interest in methods extends to qualitative research methods. Dr. Baskerville is the author of Designing Information Systems Security and more than 100 articles in scholarly journals, professional magazines, and edited books. He is an editor for The European Journal of Information Systems and serves on the editorial boards of The Information Systems Journal, Journal of Information Systems Security, and the International Journal of E-Collaboration. Dr. Baskerville's practical and consulting experience includes advanced information system designs for the US Defense and Energy Departments. He is President of the Information Systems Academic Heads International, former chair of the IFIP Working Group 8.2, a Chartered Engineer under the British Engineering Council, a member of The British Computer Society, and a Certified Computer Professional. Dr. Baskerville holds degrees from the University of Maryland (BS summa cum laude, Management) and the London School of Economics, University of London (M.Sc., Analysis, Design and Management of Information Systems; Ph.D., Systems Analysis). He can be reached at baskerville@acm.org.

Claude Baudoin

Claude Baudoin is an IT Advisor for Schlumberger, a global oilfield services company. He has 30 years' experience in IT and software engineering, 20 of which he has spent working in different R&D positions for Schlumberger in France, California, and Texas and is now based at the Schlumberger research center in Cambridge, Massachusetts, USA. Mr. Baudoin holds an engineering degree from École Polytechnique in Paris and a master of science in computer science from Stanford University. He is the author of two books on software engineering and of two patents related to networking and security. He can be reached at claude.baudoin@slb.com.

Martin Bauer

As managing director of designIT, Martin Bauer draws on a varied background, having studied a wide range of subjects, including computer science, mathematics, literature, and visual arts, before completing a law degree. In 1996, Mr. Bauer joined Creative Access, a well-regarded Web design firm, which was purchased in 1999 by Sausage Software and became the head office of Australia's largest Web development company, Sausage Interactive. There Mr. Bauer was responsible for a Web development team of more than 20 people. During 2001, Mr. Bauer worked as a project manager for Nebulon, a software consulting firm led by Jeff De Luca, world-renowned creator of one of the most popular agile methodologies, Feature Driven Development. In late 2001, he joined forces with the original directors of Creative Access to form designIT, which has once again grown to become one of Melbourne's most reputable Web development firms. Mr. Bauer can be reached at Martin@designit.com.au.

Barbara Beech

Barbara Beech is a District Manager at AT&T in the Consumer CIO Vendor Management Division. She has worked at AT&T for 20 years in the area of software development. During that time, she was involved in the development of new systems supporting both business and consumer services. For the past seven years, her focus has been on process and metrics. She has worked to establish a balanced scorecard, helped application teams achieve CMM Level 2, and supported the definition of service levels for outsourcing initiatives. Ms. Beech can be reached at AT&T, 30 Knightsbridge Road, Room 53C338, Piscataway, NJ 08854, USA. Tel: +1 732 457 3715; E-mail: bbeech@att.com.

Michael Begeman

Michael Begeman is a former software company CEO and founder and manager of the 3M Meeting Network. Featured by Fast Company for his leadership in the field of team development and meeting facilitation, he has spent most of the last 20 years conducting research and leading workshops on collaboration skills, team building, complex problem solving, team-based decision making, and meeting facilitation. As a leader in the area, Mr. Begeman has been quoted by USA Today, BusinessWeek, the New York Times, Fast Company, Chicago Tribune, the Christian Science Monitor, Voice of America, and National Public Radio's All Things Considered, among others. He has also been a frequent speaker at industry conferences and trade shows. When Mr. Begeman came into contact with KTEP, he said, "At last, something solid in the world of soft stuff!" Mr. Begeman can be reached at ktep@partnerwerks.com or by www.great-teams.com.

Lynda Belhoucine

Lynda is a project manager at ThoughtWorks, a global IT professional services firm. For more information about software development best practices, you can reach Lynda at lbelhoucine@thoughtworks.com or visit www.thoughtworks.com.

Djamal Benslimane

Djamal Benslimane is a full professor of computer science at Lyon 1 University. His research interests include databases, Web services, and ontologies. Benslimane has a PhD in computer science from Clermont-Ferrand University, France.

John Berry

John Berry is a management consultant with extensive experience in helping organizations execute IT strategies designed to deliver measurable value. He is the inventor of three distinct process-driven and structured methodologies that guide companies to reach optimal decisions in several areas of enterprise management. EV+2 directs organizations to invest wisely in information technology through a combination of financial analysis, project prioritization techniques, and post-investment auditing, which serves as a feedback loop for future investment decisions. EV+3 is a set of tools to help IT vendors better articulate the value proposition of their products by using the language and techniques of financial analysis, an approach that has been described as "ROI selling." EVO is a comprehensive methodology that guides the organization through the complexities of offshoring from strategy development through vendor selection, transitioning, and long-term service provider management. EVO is based upon Mr. Berry's OVDF, a roadmap for successful offshoring explained in detail in his upcoming book Offshoring Opportunities: Strategies and Tactics for Global Competitiveness. He can be reached at according2jb@earthlink.net.

Mark Bills

Mark Bills is the Managing Director of Mark Bills Associates, a Chicago, Illinois, USA-based management consultancy that helps IT executives become more influential business leaders. Mr. Bills has 17 years of experience as a technology executive and management consultant. His expertise is helping companies improve the business performance of their IT organizations and use their information assets to increase their revenues. He has worked with the senior executives of Fortune 500 companies in several industries, including information services, software, telecommunications, and financial services. Mr. Bills can be reached at mark.bills@markbills.com.

Derek Bluestone

Derek Bluestone is a product manager at Fiberlink, a managed Internet-based VPN provider to Fortune 1000 enterprises. Founded in 1991, Fiberlink was recently named as one of the top 100 innovative companies in the new economy by Information Week and Cap Gemini/Ernst & Young. Over the past 10 years, Mr. Bluestone has served in a number of capacities in the IT arena, including cofounder of StratosWare Corporation, a Michigan, USA-based software development and consulting company; associate director of global IT acquisitions at American Home Products Corp.; and director of technology support services for the city of Philadelphia, Pennsylvania, USA. He can be reached at dbluestone@fiberlink.com.

Laurent Bossavit

Laurent Bossavit is a developer and technical manager with over 20 years of software development project experience, now working as an independent consultant. His focus is on working with teams to keep them supplied with the raw materials of change and effectiveness: clarity of purpose and a constant infusion of fresh ideas. He translated Kent Beck's Extreme Programming Explained to French and is a coauthor of Gestion de Projet avec Extreme Programming, the first French book to appear on XP. He has been a speaker at conferences, at academic and at corporate seminars on XP in France, originated the first regular meetings of the French agile community, and hosts the French XP/Agile mailing list and Wiki. Mr Bossavit stewards several communities in both real and virtual space, and takes part in many others, to explore nifty new ideas from all over. He can be reached at laurent@bossavit.com, or via his Web site at www.bossavit.com.

Marie-Claude Boudreau

Marie-Claude Boudreau is an Assistant Professor of MIS at the University of Georgia. She received a Ph.D. in Computer Information Systems from Georgia State University, a Diplôme d'Enseignement Supérieur Spécialisé from l'école Supérieure des Affaires de Grenoble (France), and an MBA from l'Université Laval in Québec (Canada). Dr. Boudreau has conducted research on the implementation of integrated software packages and the organizational change induced by information technology. She is a researcher associated with the open tourism consortium and, within this group, has been investigating the open source movement with other colleagues. She has also received multiple grants to support her research on open source. She has authored articles published in many journals, such as Organization Science, Information Systems Research, MIS Quarterly, MIS Quarterly Executive, Journal of Management Information Systems, The Academy of Management Executive, Information Technology & People, Communication of the AIS, and many conference proceedings. Dr. Boudreau's teaching interests include the design and management of databases, enterprise-wide integrated software packages, and globalization of IS. She can be reached at mcboudre@terry.uga.edu.

Michael Brackett

Michael Brackett is a Consulting Data Architect and founder of Data Resource Design & Remodeling. He is the Past President of DAMA International and President of the new DAMA International Foundation. He can be reached at mhbrackett@aol.com.

Dana Bredemeyer

Dana Bredemeyer is founder and president of Bredemeyer Consulting (www.bredemeyer.com), a company that focuses on training and consulting in system architecture, including enterprise architecture and software architecture. He is also president of the Global Enterprise Architecture Organisation (GEAO -- www.geao.org). Mr. Bredemeyer has more than 20 years' experience in the software industry. For nearly 10 of those years, he has focused exclusively on architecture, first at Hewlett-Packard and then at Bredemeyer Consulting. He has taught well over 1,000 architects at top companies around the world and given presentations and tutorials at leading conferences. Mr. Bredemeyer is editor of the Enterprise-Wide IT Architecture Web site (www.ewita.com). His writing on software architecture has been very influential, and many of his white papers and other publications are available on the Resources for Software Architects (www.bredemeyer.com) Web site. You may be especially interested in the work on architect competencies that he has done together with Ruth Malan. He can be reached at dana@bredemeyer.com or by phone at +1 812 335 1653.

Rick Brenner

Rick Brenner is Principal of Chaco Canyon Consulting. He works with people in dynamic problem-solving organizations who make complex products or deliver sophisticated services that need state-of-the-art teamwork and with organizations that achieve high performance by building stronger relationships among their people. Mr. Brenner focuses on improving personal and organizational effectiveness, especially in atypical situations, as in the case of continuous change, technical emergencies, and high-pressure project situations. Since 1993, he has taught a course in business modeling at the Harvard University Extension School. He publishes a weekly e-mail newsletter and has written a number of essays that are available at his Web site, www.chacocanyon.com. He can be reached at rbrenner@chacocanyon.com.

David L. Brock

David L. Brock is Principal Research Scientist at MIT and cofounder of and a Director at the Auto-ID Center (now EPCglobal, Inc. and Auto-ID Laboratories). The center was an international research consortium formed as a partnership among more than 100 global companies and five leading research universities. Dr. Brock is also Assistant Research Professor of Surgery at Tufts University Medical School and Founder and Chief Technology Officer of endoVia Medical, Inc., a manufacturer of computer-controlled medical devices. Dr. Brock holds bachelor's degrees in theoretical mathematics and mechanical engineering, as well as a master's degree and a Ph.D. from MIT.

Jim Brosseau

Jim Brosseau has more than 20 years' experience in the software industry in a wide variety of roles, application platforms, and domains. A common thread through his experience has been a drive to find a less painful approach to software development. Mr. Brosseau has worked in QA at Canadian Marconi and was involved in the development and management of the test infrastructure used to support the Canadian Automated Air Traffic System. He is Principal of the Clarrus Consulting Group in Vancouver, Canada, and in the past six years, he has consulted with numerous organizations throughout North America, specifically to improve their development practices. Mr. Brosseau publishes the Clarrus Compendium, a free weekly newsletter with a unique perspective on the software industry (www.clarrus.com/resources.htm). He has been published in PM Network magazine, the PMI GovSIG magazine, and the SEA Software Journal, and he has made presentations at Comdex West, PSQT North, the New Brunswick SPIN group, and several local associations. Mr. Brosseau can be reached at jim.brosseau@clarrus.com.

Tom Burzinski

Tom Burzinski is the Business Intelligence Practice Manager at Greenbrier & Russel, an IT consulting and training company that specializes in using technology to generate business information. Mr. Burzinski has led successful data warehouse/BI efforts for both public and private organizations, including retail, healthcare, life and property/casualty insurance, financial services, manufacturing, telecommunications, and government. He can be reached at tburzinski@gr.com.

Charles W. Butler

Charles W. Butler is a Professor in the Department of Computer Information Systems at Colorado State University. Dr. Butler teaches and conducts research in IT and collaborates with IT managers in improving management strategies and processes, software development methodologies, and metrics and QA for traditional and object software. He served in the role of Chief Software Scientist for McCabe & Associates, and completed consulting engagements in more than 50 Fortune 500 companies. His recent consulting engagements have included working with Inovant, a Visa International Solutions Company; Tactical Training Specialists; and the Defense Finance and Accounting Services. He can be reached at Charles.Butler@business.colostate.edu.

 

C

Thomas Cagley

Mr. Cagley is a Managing Senior Consultant for the David Consulting Group. He is an authority in guiding organizations through the process of integrating software measurement with model-based assessments to yield effective and efficient process improvement programs. Mr. Cagley is a recognized industry expert in the measurement and estimation of software projects. His areas of expertise encompass management experience in methods and metrics, quality integration, quality assurance and the application of the Software Engineering Institute's Capability Maturity Model^® to achieve process improvements. His consulting engagements have included clients in software and hardware manufacturing, retail, health services, public utilities, telecommunications, manufacturing, insurance, financial services and government agencies. Mr. Cagley is a frequent speaker at metrics, quality, and project management conferences. He can be reached at tomcagley@earthlink.net.

Eduardo Casais

Eduardo Casais, PhD, PMP, is a management professor on the Faculty of Economics, University of Algarve, Portugal. After holding senior executive jobs with Digital Equipment Corp. and Motorola Inc., Dr. Casais became an international consultant in project management. His current interests are in the area of forecasting, technology diffusion, and strategy development.

Stephen Castell

Dr. Stephen Castell, CITP, is an internationally acknowledged independent computer expert, consultant, and project manager. He is a Medallist, BCS IT Consultant of the Year 2004. Dr. Castell has established a reputation for initiating, leading, or assisting in the building of multimillion-pound businesses in voice and data communications and broadcasting, information, and software services. As an IT expert witness in computer disputes, he has been involved in a wide range of computer litigation over many years, including the largest and longest computer actions to have come to trial in the English High Court. He is widely published, a correspondent of the Computer Law & Security Report, and a noted conference and seminar speaker.

Alan Chapell

Alan Chapell, CIPP, is President of Chapell & Associates, a consulting firm that helps companies understand privacy and incorporate consumer perception into product development. He has been in the interactive space for more than seven years with firms such as JupiterResearch, DoubleClick, and CheetahMail. Mr. Chapell founded Chapell & Associates in October 2003. Since then, he has worked with clients to ensure that they comply with existing privacy legislation, auditing their privacy practices, and managing their technology product development programs. Mr. Chapell, an attorney, was recently asked by California Congresswoman Mary Bono's office to provide input and additional verbiage for HR 2929 (the "Spy Act"). Mr. Chapell is widely recognized as a thought leader on issues of privacy, consumer perception, and interactive marketing. He is a regular contributor to iMedia Connection, DMNews, and the International Association of Privacy Professionals Privacy Officers Advisor. Mr. Chapell is the New York chapter cochair of the International Association of Privacy Professionals and publishes a daily blog on issues of consumer privacy. He can be reached at Web site www.chappellassociates.com, by e-mail at achapell@chapellassociates.com, and via phone at +1 212 675 1270 or +1 917 318 8440.

Saikat Chaudhuri

Saikat Chaudhuri is joining The Wharton School of the University of Pennsylvania as an Assistant Professor of Management, where his research will continue to focus on high-tech acquisitions and innovation management. Prior to his research positions, Dr. Chaudhuri worked at Mannesmann AG, McKinsey & Company, and Citibank. He holds Bachelor's, Master's, and Ph.D. degrees from the University of Pennsylvania, Stanford University, and Harvard University, respectively.

Mark Choate

Mark Choate is an author and principal consultant for Quoin, Inc. He specializes in helping media companies and similar content-rich organizations develop their content management strategy and implement content management solutions. Mr. Choate has more than 11 years' publishing experience, including a stint as VP of Interactive Media at The News & Observer in Raleigh, North Carolina, USA, where he managed newsobserver.com, one of the nation's most highly visited newspaper Web sites. In the fall of 2001, Mr. Choate was awarded an MBA from the Fuqua School of Business at Duke University. He can be reached at mark.choate@quoininc.com.

Nick Christenson

Nick Christenson is an independent consultant with expertise in open source, information security and risk management, and Internet services. His specialty is in bottom-up deployment of scalable Internet services. Among other organizations, he has worked at the Jet Propulsion Laboratory, EarthLink Network, and Sendmail. Mr. Christenson has written numerous papers and articles, mostly focusing on the deployment of scalable Internet services, and is the author of the book sendmail Performance Tuning. He can be reached at npc@acm.org.

Nigel Claridge

Nigel Claridge has considerable experience as an international consultant to the IT industry, primarily in the areas of telecommunication, computer software, and the Internet. He specializes in user-centered design, in particular achieving organizational and business goals through a balance between new technology, correct functionality, and good usability. Mr. Claridge was co-founder and senior partner at Nomos until 2001. He then joined IconMediaLab as head of the User Interface group. He is business director and joint owner of the highly acclaimed international online WAMMI service, developed specifically to measure how satisfied users are with a Web site's ease of use. Mr. Claridge has worked on a large number of international projects funded by the EU and is currently working as an independent consultant to two: Coldroad and EurEauWeb. These projects focus on bringing 3G-based mobile technology (software and hardware solutions) to a range of users across Europe. He is an evaluator and reviewer of European Union projects and proposals. Mr. Claridge regularly gives tutorials and seminars about user-centered design and Web usability, as well as creating usable interfaces, both to commercial organizations and international conferences. He has a degree in ergonomics from Loughborough University of technology (UK). Nigel Claridge can be reached at nigel.claridge@wammi.com.

Pini Cohen

Pini Cohen is a senior research analyst at STKI (SCHWARZKOPF The Knowledge Integrators), formally with association to META Group. His area of expertise is architecture and infrastructure: storage, servers, DBMS, application servers, application integration (EAI), SOA, and developing tools. Prior to joining STKI, Mr. Cohen was a Captain in the Israel Air Force (IAF) computer division. In this position he negotiated with the major computer vendors as well as organized the maintenance of computers in the IAF. He also worked for Electrolux in Stockholm, Sweden. Mr. Cohen has taught information systems and computers at the College of Management in Tel Aviv and at the Touro College in Jerusalem. Mr. Cohen has a BS in computer science with honors from the Technion (Technical Institute of Israel), Haifa, and an MBA from Tel-Aviv University with honors. He wrote a book in 1999, titled Java 2 for Internet Developers, which is published by Hod-Ami Publishing.

Mike Cohn

David Coleman

David Coleman is the founder and managing director of Collaborative Strategies and is the author of the 2006 RTC Report and the monthly newsletter Inside Collaboration. He is also a frequent contributor to the Collaboration Blog (www.collaborate.com) and can be reached at: davidc@collaborate.com.

David Constant

David Constant is a partner with Process Inc., the first spin-off of the SEI. Established in 1990, Process Inc. is an SEI Partner for the delivery of authorized CMMI^® training and assessment services. Mr. Constant is recognized in the performance improvement community as an incisive thinker and a rapid-impact strategic coach. For more than a decade, he has provided CMM/CMMI training, assessment, and consulting services to clients in a wide variety of industries, from Fortune 500 firms and large government IT organizations to small development shops. Mr. Constant is recognized worldwide for his passion and insight concerning CMMI-based performance improvement and is a guest speaker and writer. He has published award-winning research in organization theory and information systems. He can be reached at david.constant@processinc.com.

Sara Cullen

Sara Cullen is the Managing Director of The Cullen Group, a specialist organization offering consulting, training, and methodologies regarding commercial agreements. Ms. Cullen was a former partner at Deloitte where she ran the outsourcing consulting division, and she received her Ph.D. from Melbourne University in the field of outsourcing. She has consulted to 87 private and public sector organizations, spanning 51 countries, in 115 outsourcing projects with contract values up to $1.5 billion per year. Ms. Cullen has been featured numerous times in such publications as ABIE Source, The Financial Review, Business Review Weekly, The Bulletin, Computerworld, Directions in Government, Information Economics Journal, the Journal of Strategic Information Systems, New Accountant, Strategic Asset Management, Information Technology Report, Insurance Directions, MIS, and MISQ Executive. She has written 23 publications, conducted seven reviews for government, been featured in more than 45 articles, and presented in more than 100 major conferences, in addition to research with Oxford, Warwick, and Melbourne Universities since 1994. Her in-depth knowledge has been globally recognized, resulting in reviews of outsourcing research for the Harvard Business Review, California Management Review, and the European Conference on Information Systems. She can be reached at scullen@cullengroup.com.au or visit www.cullengroup.com.au.

Mary J. Culnan

Mary J. Culnan is the Slade Professor of Management and Information Technology at Bentley College in Waltham, Massachusetts, USA. Her current research interests include privacy, promoting security on home computers, and online communities. She is the author of more than 90 articles including publications in MIS Quarterly, Journal of Public Policy & Marketing, The Information Society, Management Science, The New York Times, and The Washington Post. Professor Culnan has testified before the US Congress, the Massachusetts House and Senate, and other government agencies on a range of privacy issues. Currently, she serves as a member of the Government Accountability Office's Executive Council on Information Management and Technology. She also served as a Commissioner on the President's Commission on Critical Infrastructure Protection. She is the author of the 1999 Georgetown Internet Privacy Policy Survey, which the Federal Trade Commission (FTC) used to make recommendations to Congress, and she served on the FTC's Advisory Committee on Online Access and Security. BusinessWeek's "e.biz" Web site profiled her as a "Mover & Shaker." She holds a Ph.D. in management from UCLA. She can be reached at mculnan@bentley.edu.

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Darren Dalcher

Dr. Darren Dalcher is a chair Professor of Software Project Management at Middlesex University and Visiting Professor of Computer Science at the University of Iceland. He leads the Software Forensics Centre, a specialized unit that focuses on systems failures, software pathology, and project failures and has recently been appointed as director of the newly launched National Centre for Project Management in the UK. He gained his Ph.D. in software engineering from King's College, University of London. In 1992, he founded and has continued as chairman of the Forensics Working Group of the IEEE Technical Committee on the Engineering of Computer-Based Systems, an international group of academic and industrial participants formed to share information and develop expertise in failure and recovery. Professor Dalcher is active in a number of international committees, steering groups, and editorial boards. He is heavily involved in organizing international conferences, and has delivered numerous keynote addresses and tutorials. He has written over 100 papers and book chapters on project management and software engineering. He is editor-in-chief of Software Process Improvement and Practice, and the International Journal of Project Organisation and Management and reviews editor of Technology Analysis and Strategic Management. He recently edited a special issue of the journal Technology Analysis and Strategic Management focusing on systems failures, and is currently organizing a major international survey to establish and compare the success and failure rates of IT projects. Dr. Dalcher is a member of PMI, APM, IEEE, ACM, and the BCS. He is a member of the editorial advisory group of PMI's PM Network and a member of the editorial board of APM Project. He is a member of the advisory board responsible for the prestigious David I. Cleland project management award and has recently been invited to join the International Project Management Association (IPMA) Advisory Board core team for R&D.

Nick de Voil

Nick de Voil is the founder and managing director of De Voil Consulting, an e-business consultancy based in the UK. The firm helps organizations automate their business processes using the Internet, with a particular focus on leveraging the possibilities offered by Web-based content management, workflow, and e-learning tools. Mr. de Voil has delivered projects for organizations including the British Library, BT, Cambridge University, Channel 4, Sky Television, and UBS. He has spoken on these and general management topics at conferences in the UK and Italy. He is a part-time member of the award-winning faculty at Richmond Business School and has acted as a technical reviewer for Wrox Press. Mr. de Voil holds a BA (First Class with Distinction) from the University of Birmingham and is a certified management consultant.

Paola Di Maio

Paola Di Maio is an information systems specialist who has participated in the developments in the content industry and the knowledge economy. A freelance science and technology writer, Ms. Di Maio founded content-wire.com and is a founding member of CMPros.org. She works globally as an independent researcher and consultant. Ms. Di Maio can be reached at editor@content-wire.com.

Timothy J. Dion

Timothy J. Dion is CTO at Riverton LLC. He has spent the past 12 years helping Fortune 1000 companies in the financial services, retail, telecommunications, and biotech industries make distributed incompatible systems function as one. A veteran of startups, he provides vision for enterprise architecture integration and the use of advanced technology for solving business problems. He has written and spoken extensively about these subjects in EAI Journal, Java Developers Journal, and Journal for Object-Oriented Programming, and has delivered presentations at numerous conferences including The Enterprise Architectures Conference, Enterprise Architect Summit, Internet Commerce Expo, and OOPSLA. He is also a founder of InfoWorld's CTO Forum, in Boston, Massachusetts, USA, and hopes to publish his first book, The CxO's Guide to Technology, in summer 2004. He can be reached at tdion@riverton.com.

Peter Doherty

Peter Doherty is a Senior Consultant and ITIL Certified Manager. He has nearly 25 years of experience in the IT industry predominately working in the service delivery and support arena as well as enterprise network and systems management. During his early years, Mr. Doherty was involved with the implementation of some of the largest system and service management systems in Australia. For the past 15 years, he has worked for Computer Associates in pre-sales, consulting, and project management roles with a heavy emphasis on service management systems. One of Mr. Doherty's major successes has been the rollout of possibly Australia's largest service desk system across some 5,000 registered and 1,100 concurrent users, delivering high levels of availability to one of Australia's largest companies in an outsourced environment. Mr. Doherty is a regular presenter at international IT Service Management Forum (itSMF) and service management conferences. He holds the Managers Certificate in IT Service Management (with Distinction) and currently heads up CA Australia's IT Service Management Practice.

Brian J. Dooley

Brian J. Dooley is an author, analyst, and journalist with more than 20 years' experience in analyzing and writing about IT trends. He has written six books, numerous user manuals, hundreds of reports, and more than 2,000 magazine features. Mr. Dooley is the founder and past President of the New Zealand chapter of the Society for Technical Communication. He initiated and is on the board of the Graduate Certificate in Technical Communication program at Christchurch Institute of Technology, and he is on the editorial advisory board for Faulkner Technical Reports. He can be reached at bjd@bjdooley.com.

Ken Doughty

Ken Doughty CISA CBCP is Senior Risk Manager, ING Australia. He has more than 25 years of information systems auditing experience with 20 years of business continuity planning experience in the public and private sectors. He has an accounting degree, a graduate diploma in internal auditing, and is a certified IS auditor and business continuity professional. Mr. Doughty lectures at Macquarie University (masters of accounting), Sydney, Australia, and has published large number of papers in leading auditing and business continuity journals both in Australia and the US. In 2000 he edited/authored a book on business continuity in the US: Business Continuity Planning: Protecting Your Organization's Life (Auerbach Publications). He is an internationally recognized speaker at seminars and conferences, and in 2002 he received Information Systems Audit and Control Association's (ISACA) International Best Speaker/Conference Contributor Award.

Cassian Drew

Cassian Drew is Managing Director of Atheta Limited, a London-based innovation management consultancy. He serves as Senior Consultant to FTSE 100 corporations and governments on international market development, innovation management, and strategy. Mr. Drew is the founder of several ventures in the information and communications technology, professional services, and health sectors and is undertaking an executive MBA at the London Business School. He can be reached at cutter@atheta.com.

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Martyn Emery

Martyn Emery is director of Nordic Operations for Cresta Testing, Ltd., in Stockholm, Sweden. Mr. Emery specializes in information and risk management strategies. His pioneering work during the Y2K challenge was in developing a method of evaluating the readiness of city infrastructure. Mr. Emery also led a delegation into UK Prime Minister Tony Blair's office and was one of only a handful of nongovernmental consultants invited to speak at the UN Conference on Y2K attended by 170 countries in June 1999. He can be reached at martyn.emery@cresta.net.

Michael Enright

Michael Enright is CTO at Harvard Business School Interactive, as well as President of Hamilton Technology Advisors in Hamilton, Massachusetts, USA (www.htadvisors.com), a consultancy that specializes in creating and assessing business and technology strategies, providing insight into organizational capabilities, and developing technology plans and implementation scenarios. He has nearly 20 years of IT experience and holds a bachelor's degree in computer science from Tufts University. He can be reached at Michael@htadvisors.com.

Danny Ertel

Danny Ertel is a founding partner of Vantage Partners, LLC. Prior to founding Vantage, Mr. Ertel headed up the Latin American Practice at Conflict Management, Inc., was a Senior Researcher at the Harvard Negotiation Project, taught negotiation at the University of Toronto Law Faculty, practiced law with Debevoise & Plimpton, and served as a law clerk to the Hon. Justice Harry A. Blackmun on the U.S. Supreme Court. Mr. Ertel's first book, Beyond Arbitration (1991) (with Ferrara) was selected by the CPR Legal Program as the winner of its 1992 Book Award. He is also the co-author, with Roger Fisher, of Getting Ready To Negotiate (1995), and editor of Negociación 2000 (1996). A leading authority on negotiation, relationship management and conflict management, Mr. Ertel has written for, or been quoted in the Harvard Business Review, the Sloan Management Review, the Economist, Purchasing Today, and Financial Executive, among others. Mr. Ertel is a graduate of Harvard College and Harvard Law School, where he was Managing Editor of the Harvard Law Review. He is also CEO and Chairman of Vantage Technologies, a company focused on creating enterprise software that leverages the consulting tools and expertise of Vantage Partners. He can be reached at dertel@vantagepartners.com.

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Mary Elizabeth Ferraro

Mary Elizabeth Ferraro is an IT professional specializing in business-aligned technology strategy and governance development. She brings 20 years of business-technology leadership, consulting, and execution experience to the table. A certified Six Sigma Green Belt, she has utilized quality-based principles, techniques, and processes integrated into an overall framework to achieve success in delivering many key business-aligned technology initiatives. Her career experiences include successful consulting engagements, ground-floor contributions to a business-technology startup, and extensive business unit and enterprise-wide strategic technical planning and architectural assignments at Fortune 50, 100, and Global corporations. Ms. Ferraro can be reached at BusinessTechAlliance@mindspring.com.

Donna Fitzgerald

Donna Fitzgerald is the creator of the Nimble Approach to Project Management^TM and a long-term practitioner of PPM. She is currently a partner with Knowth Consulting, where she does consulting and training. Prior to joining Knowth, she held a variety of jobs with such companies as Oracle, Sun Microsystems, Rolm, and Intel in finance and product management. She is cofounder of the NewGrange Center, a Web-based nonprofit project management society with worldwide membership, and author of frequent columns in which she explores the practical details of agile project management. She can be reached at dfitz@knowth-consulting.com.

Gordon Foster

Gordon Foster is fellow emeritus of Trinity College Dublin. He was professor of statistics at Trinity College Dublin and is a former dean of the Faculty of Engineering and Systems Sciences. Before joining Trinity, he held the chair of computational methods at the London School of Economics. He has headed a number of international projects and worked on evaluation studies of the socioeconomic impacts of informatics. He acted as consultant to UNIDO in assisting to develop its policy on the role of informatics in third-world development. He is the author of the coding system for books, International Standard Book Numbering (ISBN), now in worldwide use. He has published numerous reports and technical papers in probability theory, applied statistics, computer systems performance modelling, information systems design, information technology assessment, operations research, and management science.

Matthew T. Furton

Matthew T. Furton is an attorney with Lord, Bissell & Brook LLP in Chicago, Illinois, USA. In the past several years, Mr. Furton has handled numerous cases involving computer technology, including cases arising from failed computer system implementations and failed software development projects. In addition to handling matters in trial and appellate courts, he has extensive experience with various forms of alternative dispute resolution. Mr. Furton has written numerous articles on the topics of alternative dispute resolution and technology litigation and has been quoted in several news articles regarding high-profile legal controversies in the computer industry. In addition, Mr. Furton has given presentations on litigation and litigation risk management for Law Seminars International, the Chicago Software Process Improvement Network, and the Chicago Software Association.

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Jeff Gainer

Jeff Gainer's management and technical articles have appeared in Cutter IT Journal, Enterprise Development, Contract Professional, Visual Basic Programmer's Journal, and .NET Magazine. He can be reached at gainerj@jeffgainer.com or on the Web at http://www.jeffgainer.com.

John Gasink

John Gasink is a consultant at Vantage Partners LLC. Prior to joining Vantage, Mr. Gasink was the Director of Business Development at 1stUp.com, a technology solutions provider in San Francisco, where he negotiated distribution partnerships and strategic alliances in the financial services, media and retail industries. Mr. Gasink received his B.A. in English from Stanford University.

Matthew Gelbwaks

Matthew Gelbwaks serves as a Project Manager at ThoughtWorks, Inc., a transnational IT professional services firm focused on custom software development. He has more than twenty years of experience developing products, implementing systems, and crafting coherent, workable processes. His industry experience includes commercial products, specialized systems, government and defense systems in a number of verticals including transportation, financial services, retail, and aviation. You can contact Matt at mgelbwaks@thoughtworks.com.

Tom Gilb

Tom Gilb is a consultant, author, and teacher. He has published nine books and numerous papers. His latest book, /Competitive Engineering/, was published in July 2005. Mr. Gilb primarily works at changing systems engineering cultures in large multinational corporations. His major technical interests are in the areas of requirements engineering, design and architecture, evolutionary project management, and specification quality control (inspection). His clients include Schlumberger, GE, Symbian, Boeing, HP, Nokia, Sony/Ericsson, Philips, CitiGroup, Intel, Microsoft. He does pro bono work for US DoD, UK MoD, various charitable organizations, and in developing countries, such as India, China, and Korea. Mr. Gilb started working for IBM in 1958. He stayed at IBM for five years and has been an independent consultant since then. He was born in California and lives in Norway. Mr. Gilb can be reached at Tom@Gilb.com ; Web site: www.gilb.com.

Michael A. Gold

Michael Gold is a senior partner in the Litigation Department of Jeffer, Mangels, Butler & Marmaro LLP, located in Los Angeles and San Francisco, California, USA. Mr. Gold's practice spans over 25 years and emphasizes complex business litigation; alternative dispute resolution; and transactions involving closely held businesses, partnerships, and joint ventures in the software, high-technology, managed healthcare, and insurance industries. He is a 1979 graduate of Southwestern University School of Law and is a member of the Planning Committee of the USC Gould School of Law Intellectual Property Institute, 2004-2006. Mr. Gold is also a member of the Board of Editors of the Privacy and Data Security Law Journal. He was a panelist at the Southwestern University School of Law International IT Law Conference in May 2005 and a panelist at Law Seminars International's Software Litigation program in Atlanta, Georgia, USA, in September 2005. Mr. Gold can be reached at mag@jmbm.com.

Mark Gordon

Mark Gordon is a founder and director of Vantage Partners and is a senior advisor to the Harvard Negotiation Project at Harvard Law School. As an expert in negotiation and relationship management, he has worked with leading companies across a range of industries, including financial services, entertainment, healthcare, IT, manufacturing, and telecommunications. He works with clients to help develop and implement strategies for maximizing the value from both intraorganizational collaboration and relationships with alliance partners, customers and suppliers. In addition to his work at Vantage Partners, he is a cofounder and chairman of Conflict Management Group, a nonprofit organization focused on disputes of international public concern. Prior to founding Vantage Partners, Mr. Gordon practiced law as a corporate attorney with the firm of Cravath, Swaine & Moore in New York; worked for the US State Department on US-Soviet strategic arms reduction negotiations, the Democratic National Committee, Senator Hubert Humphrey, and consumer advocate Ralph Nader; and taught at the University of Stockholm. Mr. Gordon holds a J.D. from Harvard Law School and an A.B. from the Woodrow Wilson School of Public and International Affairs at Princeton University. He can be reached at consulting@cutter.com.

Thomas Gordon

Mr. Gordon is a Solution Advisor with Borland's Consulting Services. He advises Borland's strategic clients in the application of industry best practices that create high performance Information Technology Solutions. Mr. Gordon has over 20 years of experience in IT solutions delivery and process improvement.

Paul Greenberg

Paul Greenberg is President of The 56 Group, LLC, an enterprise applications consulting services firm that focuses on strategic services for CRM. He is also the author of CRM at the Speed of Light: Capturing and Keeping Customers in Internet Real Time, whose third edition will be published in May 2004. Mr. Greenberg writes regularly for CRM Magazine, CRMGuru.com, and SearchCRM.com. He has published work in multiple business and IT magazines throughout the world and is a frequent speaker at conferences and seminars across the globe. He is also a member of the Board of Advisors of Baylor University's MBA CRM major, and has been selected as a member of the Destination CRM Board of Experts, SearchCRM Expert Advisory Panel, and the CRMGuru Expert Guru Panel, among others. He can be reached at paul-greenberg3@comcast.net.

Mike Griffiths

Mike Griffiths is a full-time project manager and trainer for Quadrus Development Inc., where he applies and helps introduce agile principles on everyday projects. Prior to joining Quadrus, Mr. Griffiths worked for IBM Global Services and, in 1994, was involved in the creation of DSDM. Since then, he has continued to be active in the agile community and has authored several white papers and taught at agile conferences. Mr. Griffiths is also a core member of the Agile Project Leadership Network (APLN) and frequent contributor to agile and project management forums. In addition to his agile experience, he holds PMP and PRINCE2 traditional project management certifications. He was a contributor to A Guide to the Project Management Body of Knowledge (PMBOK) -- Third Edition, speaker at the 2004 and 2005 PMI Global Congress conferences, and instructor for the PMI SeminarsWorld training program.

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Rita Hadden

Rita Hadden specializes in software best practices, process improvement, and corporate culture change. Her experience includes more than 30 years working with software practitioners, managers, and executives. Rita is the director of software development at Datatel, Inc. She has helped organizations worldwide meet their business objectives through improved process performance. She is authorized by the Software Engineering Institute as a Lead Assessor, and her book Leading Culture Change in Your Software Organization: Delivering Results Early was published in 2003. Rita Hadden can be reached by e-mail at rhadden@gmail.com.

Brian Hagen

Brian Hagen, Managing Principal of the Strategic Decisions Group's (SDG) value delivery practice, has extensive experience in strategy development, strategy implementation, program management, and business-process reengineering. Before joining SDG, Dr. Hagen directed strategic planning for Hughes Aircraft Company and established the Decision Focused Strategy Development Process -- the corporation's risk management and new business investment productivity assessment process. He was also a member of the program management team, directing a US $1-billion defense program deemed the most successful in US Air Force history. Dr. Hagen received a doctorate and master's in engineering-economic systems from Stanford University and a master's and bachelor's in mathematics from California State University at Fullerton.

Pamela Hager

Pamela Hager is president of Imaginative Concepts, a training and consulting firm. She has more than 20 years' experience in education and consulting. Ms. Hager was the product manager for training and education as well as an instructor/consultant for EDS. Her professional experience includes software development, statistical and cost analyses, group facilitation, and software testing including design, development, and training. Ms. Hager has both bachelor's and master's degrees in mathematics. To her credit are two college math books written from her experience as a math instructor. She is an adjunct faculty member of Maryville University in St. Louis, Missouri, USA, and is a regularly featured speaker for the Quality Assurance Institute. She can be reached at pahager@att.net.

Stacey Hamaker

Stacey Hamaker is Managing Principal of Shamrock Technologies. She founded the company in 1990 to provide high-level analytical and technical assistance to organizations on a project basis. A thought leader and published author on governance topics, Ms. Hamaker has 25 years' experience with enterprise-wide technology initiatives at Fortune 500 companies and midsized firms as well as the public sector. Most recently, she has been heavily involved in Sarbanes-Oxley IT compliance initiatives. Ms. Hamaker has a background in the areas of information strategy, internal controls, systems analysis, accounting systems, requirements definition, project management, and database administration. She is active in the Information Systems Audit and Control Association (ISACA), Institute of Internal Auditors (IIA), and the Greater Dallas Chamber. Several of her articles have been published in the Information Systems Control Journal. Ms. Hamaker's speaking engagements span local IT organizations as well as national and international venues such as ISACA's International IT Governance Forum.

John Harney

John Harney is President of ASPWatch, a consultancy that delivers vertical market, business partnering, and technology strategy for ASPs and companies launching ASP services. In January 2002, Addison-Wesley published Mr. Harney's definitive book on the ASP industry, Application Service Providers: A Manager's Guide. Mr. Harney speaks frequently at ASP trade shows and conferences, and he is widely published in major IT publications such as Intelligent Enterprise, Washington Technology, Platform Decisions, TeleProfessional, HP Professional, Web Services Report, Telephony, Year in Computing, The Executive, CableWorld, ATM Report, and ATM World. He lives in Washington, DC, and can be reached at johnharney2@netzero.com.

Michael E. Harris

Dr. Michael E. Harris, CPL, CCM, CICM, is the Lockheed Martin Mission Systems deputy program manager -- Operations on the Maneuver Control System (MCS) Block IV Program -- the heart of the Army's Battle Command System, the "system of systems" for command and control of the battlefield. Dr. Harris serves as the risk manager for the MCS Block IV Program; he has modified and enhanced a risk management plan that is based on a corporate template. He has applied the stratification process to the program with reasonable success -- especially in customer satisfaction and resources needed to manage risks. In addition, he has performed process reengineering/process improvement for the last decade and has been through multiple forms of process reengineering, process proofing, kaizen process, lean production, and six sigma. These efforts have led to ISO 9001 registration and achievement of software Capability Maturity Model Level 3.

Mark Havener

Mark Havener is an independent software developer and business and management consultant from Auburn, California. Formally trained in engineering management, Mark has designed and programmed a variety of software applications and led multiple software development projects during his 25-year professional career. He can be reached at mark.havener@sbcglobal.net.

Manfred Hein

Manfred Hein is an organizational change agent. Mr. Hein helps organizations to innovate, develop, and implement technology, process, education, and cultural changes at project and corporate levels. He encourages the establishment and use of reusable technology, process, and education components. Mr. Hein also promotes a quality orientation, strongly emphasizing the need for continuous innovation and improvement.

Brian Henderson-Sellers

Brian Henderson-Sellers is director of the Centre for Object Technology Applications and Research and Professor of Information Systems at University of Technology, Sydney (UTS). He is author of 11 books on object technology and is well known for his work in OO methodologies (MOSES, COMMA, OPEN, OOSPICE) and in OO metrics. He has been a member of the official OMG review team for both UML and SPEM. In July 2001, Professor Henderson-Sellers was awarded a Doctor of Science (DSc) from the University of London for his research contributions in object-oriented methodologies.

Diarmuid Herlihy

Diarmuid Herlihy is a project manager and consultant. A graduate in English and psychology from University College, Dublin, Diarmuid has more than 25 years' experience in the computer and telecommunications industries, including project management, consultancy, marketing, and training, and has for the last 10 years been operating as an independent consultant -- active in areas such as project management, marketing/business development, and training.

David Higgins

David Higgins is a consultant and an author of five books on various aspects of software engineering. His first book, Program Design and Construction, was published in 1979 and was perhaps the first on developing quality software for personal computers. As a consultant, he has advised many top organizations in both the public and private sector on technology planning and implementation. In the last few years, he has been specializing in knowledge management issues and strategic technology planning. He can be reached at dave@davehigginsconsulting.com.

Luke Hohmann

Luke Hohmann is a management consultant committed to coaching his clients to greater levels of performance in the areas of product development, project management, system architecture, and organizational engineering. Mr. Hohmann is the author of Journey of the Software Professional: The Sociology of Computer Programming and Beyond Software Architecture: Creating and Sustaining Winning Solutions , of which Cutter Consortium Senior Consultant Johanna Rothman writes: "Product development managers, marketing managers, architects, and technical leads from all functions should read this book. You'll see a pragmatic view of how to define and use a product architecture throughout a project's lifecycle and a product's lifetime." Mr. Hohmann can be reached at luke@LukeHohmann.com or http://www.LukeHohmann.com.

Pamela Hollington

Pamela Hollington is a director for Rebound Consulting Ltd. in North Vancouver, British Columbia, Canada. She has almost 20 years of industry experience, including work in the financial, manufacturing, distribution, and retail industries and successful consulting assignments in the public and private sectors. She can be reached at pamela@reboundltd.com.

Jonathan Hughes

David Hussman

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Lee Imrey

Lee Imrey, CPP, CISA, CISSP, is a program development manager with (ISC)². He is lead instructor for the Common Body of Knowledge Review Seminar, and has taught internationally in the public and private sectors. Mr. Imrey has been regularly commended for his ability to speak clearly and lucidly on the issues facing professionals, whether technical, legal, or managerial. As editor of the (ISC)² Newsletter, he has the opportunity to "speak" to more than 20,000 subscribers worldwide. Additionally, Mr. Imrey contributes numerous articles and book reviews to business and information-security publications. He is active with ISSA (the Information Systems Security Association) and chairs the ISSA Committee on Professional Ethics. He is a member of ISACA, the ABA, HTCIA, IEEE, and ACM. Mr. Imrey is board certified in security management, and holds various certifications issued by (ISC)², ISACA, ASIS International, SANS, and other organizations. He can be reached via e-mail at limrey@isc2.org.

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Catherine Jaggard

Catherine Jaggard is a program manager for Hi-Tec Systems and has over 12 years working with FAA Air Traffic Control Systems at the FAA's William J. Hughes Technical Center. She has served in numerous capacities at the center, performing multiple tasks such as test director, senior engineering functions, system security, and research and development.

Ole Jepsen

Ole Jepsen is a Managing Consultant with Capgemini Denmark and works as a project manager on iterative andagile projects. Mr. Jepsen has 20 years of project experience from various companies in Denmark, mainly banks and insurance companies, as well as substantial training experience from running his own training company for some years. Mr. Jepsen is a firm believer in lightweight and iterative processes. He is a member of the AgileAlliance and is committed to spreading the use of agile values through his work. Mr. Jepsen runs the Danish Agile User Group and is active in the international Agile movement as a frequent speaker and workshop facilitator. In addition, he is a member of the Agile Project Management group, which developed the Declaration of Interdependence and gives dynamic project managers an alternative to established project management organizations and certifications. He can be reached at ole.jepsen@capgemini.com.

Bin Jiang

Bin Jiang is an Assistant Professor of Management at DePaul University. His doctorial dissertation "Empirical Evidence of Outsourcing Effects on Firms' Performance and Value in the Short-term" was awarded the Winner of 2005 Emerald/EFMD Outstanding Doctorial Research Awards in Operations and Supply Chain Management Category. Dr. Jiang is one of the first researchers who study the round-way outsourcing strategy. His research paper "The Determinants of Round-way Outsourcing Strategy" was the Runner-up of 2005 Best Research Paper Competition at the 16th Production and Operations Management Society Conference. Currently, Dr. Jiang is studying outsourcing contracts from the vendor's perspective, such as how to decide the pricing and contract duration in an outsourcing contract auction, how to cut the cake fairly in a benefit-sharing outsourcing contract. Dr. Jiang can be reached at bjiang@depaul.edu.

David G. Jones

David G. Jones is a Canadian government executive whose interest is information and knowledge management (KM). He is also an academic advisor to the Master's KM program at Royal Roads University.

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Eugene Kaluzniacky

Eugene Kaluzniacky is an Instructor in the Department of Applied Computer Science and Administrative Studies at the University of Winnipeg in Canada. He is also a member of the Association for Psychological Type. Mr. Kaluzniacky has carried out research and consulting on applying MBTI in IT organizations, and has developed a workshop on "Personal Wellness for the IS Professional." He is interested in stress management and personal growth in the IT field and has lectured internationally on this topic. Currently, Mr. Kaluzniacky is writing a book on Managing Psychological Factors in IT: An Orientation to Emotional Intelligence, and he would welcome comments and suggestions at e.kaluzniacky@uwinnipeg.ca.

Pinaki Kar

Pinaki Kar is currently an independent consultant working in the pharmaceutical industry on analysis and modeling to support strategic planning, business development, and marketing. He is interested in the application of operations research and statistical techniques for planning and decision support across a wide range of business issues. His experience spans multiple industries that include pharmaceutical, chemical, high tech, and insurance. Pinaki's educational background includes a bachelor's degree in mechanical engineering from the Indian Institute of Technology, Kanpur, and a master's degree in logistics from MIT.

Jeff Kaplan

Vasilios Katos

Vasilios Katos is a Senior Lecturer at the University of Portsmouth, UK. He received a Ph.D. in computer security from Aston University, UK, in 2000; an M.B.A. from Keele University, UK, in 1995; and an M.Eng. in electrical and electronic engineering from Democritus University of Thrace, Greece, in 1994. Dr. Katos also worked for Cambridge Technology Partners (Novell, Inc.) in the Netherlands as a security architect. His research interests are in information security and cryptography. Dr. Katos can be reached at vasilios.katos@port.ac.uk.

Vince Kellen

Vince Kellen is the VP of Information Systems and a member of the faculty of DePaul University. Prior to joining DePaul in 2003, Mr. Kellen served as a business strategy and IT consultant for several large and midsize companies, including 20th Century Fox, Exxon/Mobile, General Mills, SC Johnson, Arthur J. Gallagher Insurance Co., and R.R. Donnelley. He has spoken nationally and internationally on customer relationship management (CRM), knowledge management, and information visualization. Mr. Kellen is a former Guest Editor for Cutter IT Journal and has written four books on database technologies and numerous articles on technology topics. He lectures on enterprise architecture, CRM technologies, and distributed systems and is currently researching the impact information visualization has on decision making. He can be reached at vkellen@depaul.edu.

Bert Kersten

Bert Kersten is Consulting Director at LogicaCMG Financial Services and Professor at the Faculty of Exact Sciences at the Free University Amsterdam, the Netherlands. He can be reached at bert.kersten@logicacmg.com.

Haim Kilov

Haim Kilov is a chief architect, business modeling, with Financial Systems Architects. His approach to business and other specifications -- widely used in financial, insurance, telecommunications, document management, and other areas -- has brought demonstrable clarity and understandability to specifying businesses and designing systems to satisfy business needs. It has been described in two of his books (Information Modeling and Business Specifications) and in a significant number of other publications. His book Business Models is used as a text by Stevens Institute of Technology in its Master of Science in Information Systems program for students from industry. Mr. Kilov can be reached at haimk@acm.org.

John Kim

John Kim is an associate with Vantage Partners. Currently, Mr. Kim is helping a health insurance company manage the relationship with its service provider in a significant IT and business process outsourcing arrangement. Prior to joining Vantage, Mr. Kim was a consultant with Cap Gemini Ernst & Young, where he worked with clients in life sciences, telecommunications, and financial services industries. Mr. Kim received his B.A. in political science from Amherst College.

Jurek Kirakowski

Dr. Jurek Kirakowski comes from a practical computer science and psychology background. His speciality is quantitative measurement in human-computer interaction and he has contributed numerous books, articles, and workshops to this theme. He is the director of the Human Factors Research Group at University College Cork, in Ireland. This group, since its inception in 1984, has developed three main objectives under his leadership. The first objective of the group is to expand and disseminate information about usability in the wider IT community, and this has often been supported by funding from the European Community. Dr. Kirakowski has also worked on a number of strategic advisory committees for the European Commission. The second objective is to engage in actual projects with industry in a consultancy capacity, and Dr. Kirakowski and his group have an impressive client list in which every major multinational company in the IT area appears. The third is to develop measurement tools. Here Dr. Kirakowski has contributed the SUMI (Software Usability Measurement Inventory), MUMMS (Measuring Usability of Multi-Media Software), and most recently WAMMI (Web site Analysis and Measurement Inventory) questionnaires. SUMI and WAMMI are by now de-facto standards in their respective areas.

Scott Knell

Scott Knell is a cofounder of Leverage Partners, Inc., and specializes in IT supplier management. He has helped several multibillion-dollar companies baseline, consolidate, and redesign their entire IT supplier selection, contracting, and measurement programs. He has more than 25 years' experience in consulting to CIOs and has developed proven models for managing all phases of the supplier lifecycle. Mr. Knell has consulted for IBM Professional Services and Computer Sciences Corporation. He was also a VP of Technology Strategy for Marriott International. He can be reached at scottknell@leveragepartners.com.

Mark Kobayashi-Hillary

Mark Kobayashi-Hillary is the author of Outsourcing to India: The Offshore Advantage. He is writing a new book titled Beyond BPO about the future of global business process outsourcing, coauthored with Mahesh Ramachandran, IT strategy manager at Ford of Europe. Mr. Kobayashi-Hillary, based in London, England, is a founding member of the British Computer Society's working party on offshore outsourcing. He is a Certified Information Technology Professional (CITP) and the Executive Director of Commonwealth Business Council Technologies Ltd., a firm advising on offshore outsourcingan outsourcing advisory firm. He contributes regularly to the media debate through published articles and television news and documentary shows. He can be reached at mail@markhillary.com.

Sebastian Konkol

Sebastian Konkol is a Senior Consultant at Infovide. He is coauthor of the EAM approach at Infovide. He splits his time among running strategic IT consulting endeavors, performing project manager duties, and being an EAM expert. Before joining Infovide in the beginning of 2003, he worked in a mobile telecom operator company as program manager responsible for running projects aimed at the creation of GSM VAS (value-added services) offered to the mass market. Mr. Konkol has authored numerous publications dealing with IT and telecom information environment management and IT organization management.

André Kuper

André Kuper initiates behavior changes at HP. His focus is on capturing and diffusing internal and external best practices. He develops and delivers custom training to address business needs in global operations. Mr. Kuper is an expert in supply chain management processes and has extensively published and presented in this field. Every year he runs the MIT Beer Game for Stanford University and is a guest lecturer on uncertainty management for Stanford's Operations Research students. Mr. Kuper also advises Mercy College (Dobb's Ferry, New York) on its online Masters of Internet Business Systems program. Prior to joining HP, Mr. Kuper worked at the Applied Low Temperature Lab at the University of Twente, the Netherlands, modeling currents in granular superconductors. This experience allowed him to understand and model similar complexity in supply chains. Mr. Kuper also worked for Andersen Consulting ECC as part of his training in change management and the application of technology for adult learning. He has master's degrees in applied physics and in instructional systems design, both from the University of Twente, the Netherlands. Mr. Kuper can be reached at andre.kuper@hp.com.

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Mary Lacity

Dr. Mary Lacity is a Professor of Information Systems at the University of Missouri-St. Louis, Research Affiliate at Templeton College, Oxford University, and Doctoral Faculty Advisor at Washington University. Her research interests focus on IT management practices in the areas of sourcing, IT privatization, relationship management, and project management. She has conducted case studies in more than 100 organizations and has surveyed both US and European IT managers on their management practices. She has given executive seminars worldwide and has served as an expert witness for the US Congress. She was the recipient of the 2000 World Outsourcing Achievement Award sponsored by PricewaterhouseCoopers and Michael Corbett and Associates. She has written five books: NetSourcing (coauthors Thomas Kern and Leslie Willcocks); Global Information Technology Outsourcing: Search for Business Advantage (coauthor Leslie Willcocks); Strategic Sourcing of Information Systems (coauthor Leslie Willcocks); Beyond the Information Systems Outsourcing Bandwagon: The Insourcing Response (coauthor Rudy Hirschheim), and Information Systems Outsourcing: Myths, Metaphors, and Realities (coauthor Rudy Hirschheim). Her articles have appeared in Harvard Business Review, Sloan Management Review, MIS Quarterly, IEEE Computer, Communications of the ACM, and many other academic and practitioner outlets. She is Senior Editor for MIS Quarterly Executive and US Editor of the Journal of Information Technology. She has previously worked as a consultant for Technology Partners International and as a systems analyst for Exxon Company, USA. She can be reached at Mary.Lacity@umsl.edu.

Daniel Langin

Daniel Langin is the principal of Daniel J. Langin, Attorney at Law, LLC. He has more than 16 years' experience in private and corporate practice, including 10 years in technology, insurance coverage, and intellectual property litigation and counseling. For more information, see www.langinlaw.com or contact him at (913) 661-2430 or dlangin@langinlaw.com.

Diana Larsen

Todd Larson

Todd Larson is a Vice President at Eaton Vance Management, a Boston-based investment management firm. Aside from being a CRM, he is the director of application and data services at Eaton Vance Distributors and manages the software development, production, and quality assurance groups at Eaton Vance Management. Mr. Larson has 12 years' experience working in the investment industry. In that time, he has worked in various accounting, investment, and marketing support and IT roles. He has an MBA from the Sawyer School of Business at Suffolk University. Mr. Larson can be reached by e-mail at tlarson@eatonvance.com.

Michael Lee

Michael Lee has both a bachelor's and a master's degree in electrical engineering and worked in the communication industry for five years before going to law school at Georgetown University. He is a partner in Sterne, Kessler, Goldstein & Fox P.L.L.C., a patent law firm located in Washington, DC, USA (www.skgf.com). Mr. Lee has designed and developed worldwide patent strategies for a number of clients. He was recently recognized by IP Law & Business when it announced its first inductees into its Hall of Fame for patent prosecutors (http://www.skgf.com/index.php?page=newsstand&NewsID=93). Mr. Lee enjoys developing customized patent strategies for clients of all sizes. He can be reached via e-mail at mlee@skgf.com.

Dorothy E. Leidner

Dorothy E. Leidner, PhD, is the Randall W. and Sandra Ferguson Professor of Information Systems and Director of the Center for Knowledge Management at Baylor University. Prior to rejoining the Baylor faculty, she was Associate Professor at INSEAD and an Associate Professor at Texas Christian University. She has also been a Visiting Professor at the University of Mannheim, Germany; Instituto Tecnólogico y des Estudios Superiores de Monterrey, Mexico; Institut d'Administration des Entreprises at the Université de Caen, France; and Southern Methodist University, USA. Dr. Leidner received her PhD in information systems from the University of Texas at Austin. She has received best paper awards in 1993 from the Hawaii International Conference on System Sciences, in 1995 from MIS Quarterly, and in 1999 from the Academy of Management. She is currently serving as co-editor of the journal The Data Base for Advances in Information Systems. She also is serving as a Senior Editor for MIS Quarterly, Associate Editor for Decision Sciences, and Associate Editor for Decision Support Systems. She is on the editorial board of MIS Quarterly Executive, a journal dedicated to advancing information systems research of practical relevance. She is coauthor of the textbook Information Technology for Management (Wiley, 2005). She can be reached at dorothy_leidner@baylor.edu.

Dennis Linscomb

Dennis Linscomb is an employee of Northrop Grumman. He has been in information technology for 28 years and has worked in several areas of applications software, including: programming, analysis, testing, QA, production support, and management. He has been involved in process improvement and the CMM/CMMI for about 11 years. Mr. Linscomb has an MBA degree from Pepperdine University. He can be reached at dennis_linscomb@msn.com.

Dan Linstedt

Daniel E. Linstedt is an internationally known expert in data integration, data warehousing, and business intelligence. His work has saved corporations millions of dollars a year in business process streamlining and quality improvements. Mr. Linstedt is also the creator of the Matrix Methodology and the Data Vault, which are utilized to build data warehouses conforming to CMM Level 5, Six Sigma, and Project Management Professional best practices. He is a frequent speaker at many indus.try conferences, including those from TDWI, DAMA, ODTUG, and RMOUG. Mr. Linstedt is a member of the Academic Advisory Board for postgraduate degrees at the Daniels School of Business, University of Denver. He has written and published articles for TDAN.com, BillInmon.com, TDWI-FlashPoint, B-Eye-Network, and Teradata Magazine. He can be reached at DanL@DanLinstedt.com.

Jessica Lipnack

Jessica Lipnack, CEO, is a cofounder of NetAge, a company that develops and offers services and software that help people work together better. Ms. Lipnack is the author, along with Jeffrey Stamps, of six books, including Virtual Teams. Ms. Lipnack can be reached at E-mail: jessica.Lipnack@netage.com; Web site: www.netage.com.

Andy Longshaw

Andy Longshaw is an independent consultant, writer, and educator specialising in .NET, J2EE, XML, and Web-based technologies and components, particularly the design and architecture decisions required to use these technologies successfully. Andy has been explaining technology for most of the last decade as a trainer and in conference sessions. He can be contacted at andy@blueskyline.com.

Arnold J. Lovering

Arnold J. Lovering is President of Lovering Consulting and retired Director of Supply Chain Management for the Raytheon Company. He has served as adjunct member of the faculty at the University of Massachusetts, and has taught at Babson College, Cornell University, Arizona State University, and Howard University. His subject matter expertise includes negotiation theory and practice, business ethics, supplier management, strategic alliances, outsourcing and supply chain management. Lovering is a graduate electrical engineer and an attorney. He has served as Chairman of the Institute of Supply Management Committee on Ethical Standards and is the recipient of the Harry J. Graham Award from the Purchasing Management Association of Boston for contributions to the Purchasing Profession. He can be reached at ajlovering@comcast.net.

Boris Lublinsky

Boris Lublinsky is an enterprise architect at CNA Insurance, where he is involved in the design and implementation of CNA's integration strategy, building application frameworks, and implementing SOA. Prior to CNA, he was Director of Technology at Inventa Technologies, where he led and actively participated in engagements in EAI and B2B implementations and development of large-scale Web applications. Mr. Lublinsky was also Technical Architect at Platinum Technology and SSA, where he was involved in component-based systems development and design and implementation of execution platforms for component-based systems. Prior to this, Mr. Lublinsky built distributed control systems at Fermi National lab. Mr. Lublinsky has more than 20 years' experience in technical leadership, software engineering, and technical architecture. He has been a frequent technical speaker and author for more than 30 technical publications in different magazines, including Avtomatika i telemechanica, IEEE Transactions on Automatic Control, Distributed Computing, Nuclear Instruments and Methods, Java Developer's Journal, XML Journal, Web Services Journal, Java Pro, Enterprise Architect Journal, and EAI Journal. He can be reached at boris.lublinsky@cna.com.

Jerry Luftman

Dr. Jerry Luftman is the Executive Director of Graduate Information Systems Programs, and Distinguished Professor of Information Systems, at Stevens Institute of Technology in Hoboken, New Jersey, USA. His career includes strategic positions in IT, management (including positions as a CIO and consultant), management consulting, and executive education. After a 22-year career with IBM, he has been at Stevens for more than 10 years. His framework for assessing IT-business alignment maturity is considered key in helping companies around the world understand, define, and scope an appropriate strategic planning direction that leverages IT.Dr. Luftman is the author of Competing in the Information Age: Align in the Sand. He is also an active member of the Society for Information Management. He can be reached at jluftman@stevens.edu.

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Zakaria Maamar

Zakaria Maamar received his Ph.D. in computer science from Laval University, Quebec, Canada, in 1998. Currently, he is an Associate Professor in the College of Information Systems at Zayed University, Dubai, United Arab Emirates. His research interests lie in the area of mobile computing, Web services, and software agents. Dr. Maamar can be reached at zakaria.maamar@zu.ac.ae.

Fran Boehme Mackin

Fran Boehme Mackin is a solution-focused senior manager with more than 30 years' experience in project management, IT, training and learning, people leadership, strategic alignment, and implementation. She is an innovative change agent with a track record of managing polarities and developing processes to focus project teams on improving efficiencies. Ms. Mackin received her MBA, with a concentration in IT, from Northern Illinois University and has completed all coursework for a doctorate in instructional technology. She is an active member of the Project Management Institute and holds a Certified Project Management Professional certification. As a training manager and developer, Ms. Mackin has both created and managed projects that have won awards from the Society for Telecommunication Communication. Ms. Mackin's diverse experience has included working with Fortune 100 conglomerates in many industries, including systems development, telecommunications, publishing, consulting, information services, and manufacturing. She has project- and product-managed mission-critical software and has led successful multiyear, multimillion-dollar development programs. Ms. Mackin is founder and President of Goals Etc., a firm that provides motivational programs for children focused on project management principles. She has published her first book, A Child's Outlook: Charting the Course, and is developing seminars to present the concepts outlined in the book.

Andy Maher

Andy Maher is an independent consultant specializing in business intelligence, data warehousing, systems integration, EA, knowledge management (KM), and "solutions for a whole range of impossible problems." Previously, Mr. Maher was Chief of Section, Knowledge Engineering and Management at the United Nations; Director of Special Projects for Information Builders; and Programming Manager for Fujitsu America. In his 30-plus years in the computer business, he has designed and invented a wide range of software and hardware products. A veteran of several corporate advisory councils and a featured speaker at technical meetings, Mr. Maher was also a panelist at the 2004 Cutter Summit and has collaborated with Cutter Business Technology Council Fellow Ken Orr on EA, CASE, AI, and KM/KE projects over the years. He can be reached at andymaher@yahoo.com.

Ruth Malan

Ruth Malan is a senior architecture consultant at Bredemeyer Consulting. She has published papers, chapters, and a book in the areas of object-oriented methods, reuse, and software architecture. She is principal editor of the acclaimed Resources for Software Architects Web site. Two of the most popular papers by Ruth Malan and Dana Bredemeyer are "Less Is More with Minimalist Architecture," published by IEEE's IT Professional in September/October 2002, and "Software Architecture: Central Concerns, Key Decisions." She and Dana Bredemeyer are working on a book on software architecture; draft chapters can be previewed at www.ruthmalan.com. She can be reached at ruth_malan@bredemeyer.com or by phone at +1 812 335 1653.

Raphael Malveaux

Raphael Malveaux is a software architect and consultant based in Alexandria, Virginia, USA. He is currently serving as technical director for SRA International and working to modernize several mission-critical enterprise systems in the federal government. Previously, as chief scientist and strategic architect at both startup and major established IT companies, he engineered advanced component architecture best practices that led to the creation of several industry-leading software products. Mr. Malveaux is an author of Software Architecture Bootcamp and Antipatterns: Refactoring Software, Architectures, and Projects in Crisis. Mr. Malveaux can be reached at raphael@techarchitect.com.

Robert Marshall

Robert Marshall is a Director of Knowledge Teams International Pty Ltd, a company specializing in leadership and team development for technical, engineering, and scientific organizations. He was previously the Group Manager for Learning and Development with CSIRO, Australia's largest R&D organization, and an Associate Professor at Melbourne Business School. Mr. Marshall can be reached at R.Marshall@kteams.com.au or by www.kteams.com.au.

Simon Marvell

Simon Marvell began his career as a research engineer in the optical communications field, and then moved into telecommunications consultancy where, in the mid-1980s, he was a member of the consultancy team that designed CRAMM for the UK government. In 1991, with two partners, Marvell founded Insight Consulting. Insight Consulting is now 100% owned by Siemens and operates from the UK as a division of Siemens Communications. Insight continues to invest in the development of CRAMM and, together with its agents, is the sole UK government-authorized supplier of the product. Marvell is director of Insight Consulting and continues to provide consulting services to Insight's clients in the public, financial, and corporate sectors. Marvell can be reached at simon.marvell@insight.co.uk.

Thomas Marzolf

Thomas Marzolf is an independent consultant with more than 30 years' experience developing software systems and 20 years managing projects. He has extensive experience in using, managing, and teaching structured methodologies, modeling, and software quality improvement. Most recently, Mr. Marzolf served as Principal Consultant and leader of the Global Services Process Practice at IONA Technologies. In addition to leading several large projects in financial business modeling, he was responsible for creating IONA Global Services' development process, which is based on RUP. Previously, Mr. Marzolf was Manager of Systems Architecture for The Vanguard Group, where he pioneered the use of several advanced technologies, including object technology, expert systems, and workflow and served as representative to the OMG. He has also managed a domain analysis of a major business domain, business modeling to support business process reengineering, large client-server applications, the development of communications products, and the creation of an operating system. He can be reached at tmarzolf@acm.org.

Chris Matts

Chris Matts is a business coach who works for Thoughtworks, Inc., in London, England. He helps clients develop business value models and also coaches project teams on business knowledge and business-unit professionals on working with IT. Mr. Matts can be reached at cjmatts@thoughtworks.com.

Roger McCall

Roger McCall is a principal in the firm of Scott, Madden & Associates, a general management consulting firm with primary practices in energy, shared services, and outsourcing. Mr. McCall's recent areas of focus are the management of technology in the enterprise, shared services implementations, and sourcing. In his 19 years with the firm, he has worked primarily with energy, manufacturing, and financial services clients. He holds an electrical engineering degree from Carnegie Mellon University and a master's in business administration from the University of North Carolina at Chapel Hill. He can be reached at rmccall@scottmadden.com.

Michael McCauley

Michael McCauley has more than 20 years' experience as a manager, lead engineer, and senior consultant with companies such as Pacific, Gas & Electric and Integrated Project Systems, a Silicon Valley start-up. Mr. McCauley has led numerous consulting engagements focused on improving the product development process at leading-edge companies such as Compaq Computer, Dell Computer, Motorola, Chevron, DuPont, Xerox, and Microsoft. He holds an MBA from in Management from Golden Gate University and maintains a Project Management Professional certification from the Project Management Institute. Mr. McCauley can be reached at mike@cerebyte.com.

Craig McComb

Craig McComb is currently a senior IT analyst and project manager with a US federal government agency, where he conducts risk management, develops security plans for major applications, and performs systems and business continuity planning. Mr. McComb has been employed in the IT industry, working for the federal government, for more than 23 years. He began his career as an entry-level computer operator and progressed to management and direct solutions and implementations in the areas of IT program management, enterprise systems management and architectures, customer relationship management, business continuity planning, IT capital asset budgeting/performance, and enterprise application integration. Mr. McComb can be reached at Tel: +1 720 962 7237; E-mail: mccomb5@msn.com.

Kent J. McDonald

Kent J. McDonald is a consultant with Genesis 10 with over 10 years' experience as a business analyst and project leader. Kent writes and speaks on leadership, business analysis, and agile principles and practices. He has a bachelor of science in industrial engineering from Iowa State University and an MBA from Kent State University. He is cofounder and current board member of the Agile Project Leadership Network, a founder of the Agile Iowa Group, and is on the board of the Central Iowa Chapter of the Juvenile Diabetes Research Foundation.

Steve McMenamin

Steve McMenamin is Vice President of Engineering at BEA Systems in Kirkland, Washington. He led the engineering team that developed (and continues to develop) WebLogic Workshop, an application development framework and integrated development environment. He is also responsible for the integration of all the component products that make up the WebLogic Platform. Mr. McMenamin joined BEA Systems as a result of its acquisition of Crossgain Corporation of Redmond, Washington, where he was senior director of engineering. He previously held a variety of management positions at Southern California Edison, where he was responsible for leading the changes required by the restructuring of California's retail electricity market. Prior to joining Edison, Mr. McMenamin was a consultant in information systems development. He is a member of the Atlantic Systems Guild and has consulted and lectured throughout the world. He can be reached at stevem@gmail.com.

Laurie Hill McQuillan

Laurie Hill McQuillan, CISSP, has been a technology consultant for 25 years, providing IT support services to commercial and federal government organizations. Ms. McQuillan is director of Network Security Services for Network Designs, Inc. and a co-founder of KeyCrest Enterprises, a national security consulting company. She has a master's degree in technology management and teaches graduate-level classes on the uses of technology for research and the impact of technology on culture. Ms. McQuillan is a founder and treasurer of the Northern Virginia chapter of the Information Systems Security Association (ISSA). She can be reached at lmcquillan@netdes.com.

Nancy Mead

Nancy Mead is senior member of the technical staff in the Networked Survivable Systems Program of the Software Engineering Institute (SEI) and a faculty member in the Master of Software Engineering program at Carnegie Mellon University. Dr. Mead is currently involved in the study of survivable systems architectures and the development of professional infrastructure for software engineers. Her research interests are in the areas of software requirements engineering, software architectures, software metrics, and real-time systems. Dr. Mead can be reached at nrm@sei.cmu.edu.

Stephen J. Mellor

Stephen J. Mellor is an internationally recognized pioneer in creating effective engineering approaches to software development. In 1985, he published the widely read Ward-Mellor trilogy Structured Development for Real-Time Systems; in 1988, the first books defining object-oriented analysis; and in 2002, Executable UML: A Foundation for Model-Driven Architecture. Mr. Mellor's most recent book, MDA Distilled: Principles of Model-Driven Architecture, was published in March 2004 and coauthored by Kendall Scott, Axel Uhl, and Dirk Weise. Mr. Mellor is founder of Project Technology, Inc. (www.projtech.com), a company specializing in Executable UML and MDA tools. He is a member of the IEEE Software Industrial Advisory Board, and he was guest editor for a special issue of IEEE Software on model-driven development in September 2003. Mr. Mellor can be reached at steve@projtech.com.

Terry Merriman

Mike Messinger

Mike Messinger is a renaissance patent attorney practicing in the electronics group at Sterne, Kessler, Goldstein & Fox PLLC (www.skgf.com). He works primarily with emerging companies to identify and leverage intellectual property assets. Mr. Messinger has examined, taught, and mentored in the area of intellectual property for 18 years and enjoys the challenge and hope that drives teams that innovate in cutting-edge software and electronic products and applications. Mr. Messinger can be reached at mikem@skgf.com.

Ralph Menzano

Ralph Menzano is the National Strategist for Transportation at Oracle Corporation. He has served as the CIO for Southeastern Pennsylvania Transit Authority and as a VP of systems for JPMorgan Chase, General Motors, and St. Gobain. He is a graduate of Villanova University and serves on its advisory board for its College of Commerce & Finance. He is the author of Making IT Happen and is a cofounder of Ascendigm, LLC, an IT think tank. Mr. Menzano can be reached at ralph.menzano@oracle.com.

Mark Miller

Mark is Director of Development and Support for RR Donnelley's Dynamic Communications Solutions group which provides Web based customer solutions. His focus in in product development and support. He has great interest in appropriate SDLC's (MSF and XP shop currently) and associated management and metrics of those projects. He has over 15 progressive years of management and consulting experience within engineering and IS/IT organizations. He has worked for as an employee or consulted for both global and Fortune 500 companies in the areas of project & program management, software development and many support functions in various industries. Mark has a BSEE (Computer Architecture) from the University of Virginia and is Project Managment and Microsoft Certified (PMP, MCP). Contact him at Mark.Miller@rrd.com.

Charlton Monsanto

Charlton Monsanto, a 16-year veteran in the IT industry, is currently CIO of Prudential Fox Roach/Trident in Devon, Pennsylvania, USA. Previously, he was partner and CTO at LiquidHub, Inc., in Wayne, Pennsylvania, where he managed the firm's strategic direction for enterprise architecture, enterprise portals, information architecture, and vendor partnerships. In addition, he led business development initiatives and consulted with clients in the real estate, pharmaceutical, financial services, and manufacturing industries, assisting with analysis and strategy, integration and collaboration, portals, knowledge management, intranets, and e-learning. He holds bachelor's and master's degrees in information science and technology from Drexel University. He can be reached at cmonsanto@foxroach.com.

Christine Moore

Christine Moore is founder and President of Arthur Maxwell, Inc., a leadership training and consulting company located in Minneapolis, Minnesota, USA. Arthur Maxwell was established in 1998 and delivers training and consulting services globally. For more than 12 years, Ms. Moore has led, trained, and coached project teams charged with creating or improving products and processes. Over the past several years, her emphasis has been in working with senior managers and executives who are attempting to significantly change employee behavior through the introduction and use of project management methodologies, agile software development practices, Six Sigma, and program management offices. Ms. Moore leads educational workshops in the areas of project management, organizational change, creating high-performing teams, and "winning commitment." She can be reached at christinemoore@arthur-maxwell.com.

Martin Morrow

Martin Morrow is the CEO, chairman, and founder of Quovix, an Indianapolis, Indiana-based software development company. Quovix provides custom software solutions using its own community-driven approach and assists others in developing their own communities by making its experience and tools available. Mr. Morrow frequently writes and speaks on collaboration and networked organizations. Mr. Morrow can be reached at Tel: +1 888 376 5164; E-mail: mmorrow@quovix.com ; Web site: www.quovix.com.

Mark Mullaly

Mark Mullaly is President of Interthink Consulting Incorporated (www.interthink.ca), an organizational development and change firm specializing in the creation of effective organizational project management solutions. Since 1990, Interthink has worked with companies throughout North America to develop, enhance, and implement effective project management tools, processes, structures, and capabilities. Mr. Mullaly is also the author of Interthink's Project Management Process Model (PM2), a maturity model that has been used to assess more than 550 companies worldwide. Mr. Mullaly can be reached at mark.mullaly@interthink.ca.

San Murugesan

San Murugesan is an IT professor in the School of Multimedia and Information Technology at Southern Cross University in Australia. His research interests include Web engineering, e-business, information retrieval, personalization, Web services, and mobile computing and information systems. Dr. Murugesan is a distinguished visitor and tutorial speaker of the IEEE Computer Society. He is general chair of the International Conference on Web Engineering, to be held in Sydney in 2005, and he has served as cochair and organizer of international workshops and conferences. He also serves as Associate Editor of the Journal of Web Engineering and International Journal of E-Business Research. He is the Guest Editor for the special issue of the International Journal of E-Business Research on Web services-based e-business systems. Prior to joining the faculty of Southern Cross University, Dr. Murugesan served in various senior positions at the University of Western Sydney (UWS) in Australia and the Indian Space Research Organization in Bangalore, India. He also served as senior research fellow of the US National Research Council at the NASA Ames Research Centre in Mountain View, California, USA. Dr. Murugesan can be reached at smurugesan@scu.edu.au.

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John Nalbone

John Nalbone is a cofounder and a senior consultant at Ronin International, Inc. (www.ronin-intl.com). He has over 15 years' experience in the software development industry, and has worked in every aspect of the system development lifecycle. He can be reached via e-mail at john.nalbone@ronin-intl.com.

Scott J. Nathan

Scott J. Nathan is an attorney whose practice is focused on technology-related matters. He currently advises clients on Internet-related risks and risk avoidance, including negotiating and drafting creative service-level agreements, employee relations, and insurance coverage. He also engages in litigation regarding intellectual property and technology disputes, most recently in a case involving claims of computer fraud and abuse. Mr. Nathan is the coauthor of "The Legal Framework for Protecting Intellectual Property," which appears in The Computer Security Handbook (4th ed.) and has written and spoken extensively about such issues as online privacy and cyberspace jurisdiction. Mr. Nathan holds a bachelor's degree from Syracuse University and a JD from Suffolk University Law School. He can be reached at sjnathan@mindspring.com.

Ben Nelson

Ben Nelson is the CIO for the Kansas Department of Transportation. He has held this position for the past 18 years. Prior to that, Mr. Nelson held a series of positions in the US Navy. Mr. Nelson is also Cochairman of the Computer and Information Technology Committee of the Transportation Research Board and is involved in a wide variety of IT and transportation management activities.

Richard L. Nolan

Richard L. Nolan serves as the Philip M. Condit-endowed Chair in Business Administration at the University of Washington's School of Business, where he teaches "Competing in the Information Age." Prior to joining UW's faculty, Dr. Nolan was the William Barclay Harding Professor of Management of Technology at Harvard Business School, after serving as chairman of Nolan, Norton & Co. from 1977 to 1991. In addition, Dr. Nolan was a Fellow of the Cutter Business Technology Council. He is the originator of the Stages Theory, one of the most widely used management frameworks for IT baselining and planning. He also has authored and coauthored several books, including Globalization, Technology and Competition and Building the Information-Age Organization: Structure, Control, and Information Technologies. Dr. Nolan is also a member of the Board of Directors for Novell and james martin + co. He can be reached at rnolan@hbs.edu.

Dan North

Dan North has been writing software for more than 12 years, and is a programmer and coach for ThoughtWorks, a global IT professional services firm, where he encourages people to write tests. For more information about testing, Agile software development or to just say hello, e-mail Dan at dnorth@thoughtworks.com of visit www.thoughtworks.com.

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Patrick O'Beirne

Patrick O'Beirne has been managing director of Systems Modelling Limited since 1981. He is a fellow of the Irish Computer Society, the current chair of the European Spreadsheet Risks Interest Group, a director of the Informatics Development Institute, and an Expert Advisor to the European Commission. His current work is in spreadsheet model review, test, and audit, and the development of best practices to reduce risk in end user computing. A certified TickIT ISO9000 auditor, he promotes software development process improvement using the Personal Software Process. He is a frequent speaker at international conferences and an author on practical IT approaches. From 1999 to 2002, his projects were consulting and auditing IT projects for information system conversion to the euro, the single European currency. His book Managing the Euro in Information Systems; Strategies for Successful Changeover, was published by Addison Wesley in August 1999. From 1997 to 1999, his focus was writing articles, speaking internationally, consulting, and auditing Y2K projects. He contributed to IT training courses in the Irish Management Institute, lectured in computer applications at the Management Science School of the Department of Statistics in Trinity College Dublin, and is involved in the TRINET project to provide remote regions with access to the world-wide Internet via low-earth-orbiting satellites. His background is in industrial quality control and operations research applications. He can be reached at , Web site http://www.sysmod.com.

Theresa A. O'Connell

Theresa A. O'Connell is a well-published researcher and popular speaker on usability engineering. After management and senior positions for major IT consulting firms, she formed Humans and Computers, Inc., whose goal is to make computing technologies compatible with people. Her consulting track record includes integrating usability engineering practices into more than 100 software development projects in North America and Europe. She has worked in fields as varied as telecommunications and finance. Her US government clients have included the defense agencies, the US Census Bureau and the US Patent and Trademark Office. Her other areas of expertise include usability principles and software internationalization and localization. She can be reached at toconnell@acm.org.

Edgar Ortiz

Edgar Ortiz is a Senior Director with DiamondCluster International. He has more than 20 years' experience in risk management, database marketing, data mining, and the design of large-scale systems in the retail, financial services, home improvement, and travel industries. He has held management positions at GE Capital Card Services, Citibank, IBM, and JCPenney. He is a former McKinsey CRM consultant and past President of the Texas chapter of the American Statistical Association. He can be reached at edgar.ortiz@diamondcluster.com

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Anastasios A. Pallas

Anastasios A. Pallas is an IT professor in secondary education in Greece. He is currently finishing his M.Sc. in IT at the University of Paisley, Scotland, in collaboration with the Technological Educational Institution of Pireaus, Greece. Mr. Pallas's research focuses on investigating the spam phenomenon in Greece and evaluating the effectiveness of comparatively unexploited techniques such as spam traps. He has experience consulting on and deploying Internet/intranet-based application projects, and his broad interests include information security, Web services, e-commerce, e-learning, and the social impact of the Internet.

Michal Paluskiewicz

Michal Paluskiewicz is a Senior Consultant at Infovide, specializing in J2EE systems and agile software development. Since beginning his career at Infovide in 2000, Mr. Paluskiewicz has participated in numerous J2EE projects, mainly as an architect, expert, or a team leader. He has authored many J2EE trainings and taught courses, during which he always tries to transfer to listeners as much of his hands-on-experience as possible. Mr. Paluskiewicz has written several papers and published articles on J2EE and mobile technologies. He can be reached at mpaluskiewicz@infovide.pl.

Deepak Pareek

Deepak Pareek is a creative, forward-thinking strategist, author, and coach who translates strategies into actions and quantifiable results. He is is armed with a formal education in engineering and business and is always looking for areas of improvement. A World Bank technology consultant, Mr. Pareek has 10 years' experience in multiple technology domains, extensive global management and technology consulting experience, and has strategically designed IT solutions for world-class financial institutions, banks, and enterprises. He has written articles in the management and technology field for various journals and Web sites and speaks regularly on topics related to management, banking, leadership, and technology at conferences worldwide. He can be reached at d_p@india.com.

Sara Parker

Sara Parker is an associate with Vantage Partners, where she focuses on helping buyers and providers of IT and business process outsourcing services better manage their relationships. In 2003, Ms. Parker helped write a cross-industry study of 115 companies entitled "Best Practices for Negotiating and Managing Key Supplier Relationships." Prior to joining Vantage, Ms. Parker was a consultant with Accenture. There she helped her clients prepare for major systems implementations by improving business processes, modifying organizational roles, and designing and delivering customized training programs. Ms. Parker received a BA in economics and a BS in business administration summa cum laude from Bryant College. She can be reached at sparker@vantagepartners.com.

John Parodi

John Parodi has more than 20 years' experience in technical communication, including award-winning white papers and user documentation, trade press articles, and technical overviews, on topics that include middleware, enterprise integration, security, software architecture, and development methodologies. He is now an independent contractor focusing on the capture and articulation of technical ideas in support of engineering excellence and market success. He can be reached at johnparodi@metrocast.net.

Charalampos Z. Patrikakis

Charalampos Z. Patrikakis received his Dipl.-Ing. degree and his Ph.D from the Department of Electrical and Computer Engineering of the National Technical University of Athens. He is currently working in the field of computer networks research in national, European, and international projects. Dr. Patrikakis's main research interests are in the area of IP service design and implementation, multicasting in IP networks, IP transport protocols and peer-to-peer networking, and streaming media distribution algorithms and protocols. He is a member of IEEE, a member of the Greek Computer Society, a certified trainer by the National Accreditation Centre of Vocational Training Structures and Accompanying Support Services, and a member of the Technical Chamber of Greece.

Daniel J. Paulish

Daniel J. Paulish is a software project manager at Siemens Corporate Research in Princeton, New Jersey, USA, where he is responsible for Siemens' software architecture R&D program. He has more than 20 years' experience in software engineering management, and has been an international lecturer on software process improvement methods, project management, and measurement. He is the author of Software Metrics: A Practitioner's Guide to Improved Product Development and Architecture-Centric Software Project Management: A Practical Guide. Mr. Paulish can be reached at daniel.paulish@siemens.com.

Kay Pentecost

Kay Pentecost is fascinated by programming, people, process, and chocolate. Ms. Pentecost has been a technical writer, Unix systems administrator, expert system developer, team lead, trainer, and programmer. She currently does Windows applications development in Visual Basic as a contractor and consultant. Ms. Pentecost is curious about excellence and mastery in software development and how to help a development team excel. She thinks the answers lie in the Extreme Programming practices, and she is working on becoming an expert in them. She has been practicing test-driven development for some time now and has authored the Visual Basic chapter in a forthcoming book about test-driven development. Ms. Pentecost has a B.B.A. in accounting and an M.S. in information systems technology. She bakes an excellent cheesecake, which she hopes to share with an XP team soon. Ms. Pentecost can be reached at kay.pentecost@acm.org.

Charles P. Pfleeger

Charles P. Pfleeger is a master security architect in the Professional Services group of Exodus Communications, Inc., a leading provider of outsourcing solutions for Internet operations. Mr. Pfleeger provides analysis and consulting services for a range of commercial and government customers. His areas of expertise include threat and vulnerability determination for existing IT installations; design analysis for new sites to identify security requirements and plan for controls to contain risk; security analysis of security architectures and recommendation of countermeasures; integration of security techniques during software and systems development; incident detection, analysis, and response; and security of operating systems and networks. Mr. Pfleeger has lectured throughout the world and published numerous papers and books. His book Security in Computing, now in its third edition, is the standard college textbook in computer security. Mr. Pfleeger received a doctorate in computer science from Pennsylvania State University.

Dwayne Phillips

Dwayne Phillips has been a computer and systems engineer with the US government since 1980. He coauthored It Sounded Good When We Started, Working with People on Projects with Roy O'Bryan and wrote The Software Project Manager's Handbook, Principles That Work at Work, now in its second edition. Dwayne Phillips can be reached at d.phillips@computer.org. His Web site is http://home.att.net/~dwayne.phillips.

Roman Pichler

Roman Pichler works as a development process consultant at Siemens Corporate Technology in Munich, Germany. He supports various Siemens business groups in optimizing their development processes and specializes in agile/iterative development processes. He has published several articles on product development issues, most recently on accelerating product development and lean software development. Mr. Pichler can be reached at roman.pichler@siemens.com.

Gabriele Piccoli

Robert Pillar

Robert Pillar is a process evangelist, mentor, educator, entrepreneur, and senior consultant. He is actively involved in strategic direction formulation, process development adaptation, and deployment management. While specializing in process integration and software engineering capability at Rational Software Corporation, he worked with numerous organizations in both a technical and business-centric capacity to align strategic business and technical IT agendas. Mr. Pillar specialized in process implementation and corporate improvement as an IT consultant for Rational Software. He has managed numerous PMOs and advised on the implementation of many others. At Andersen Consulting, he worked with several large engagements, managing the PMOs and ensuring project alignment with corporate agendas as well as delivery success. Mr. Pillar was a senior consultant in KPMG's National Solutions and Methods Center, where he supported the development and international implementation of its enterprise methodology. He resides in the Dallas, Texas, area and can be reached at big5rup@excite.com.

Andy Pols

Andy Pols is an independent consulting specializing in using agile software development to deliver business value. Mr. Pols can be reached at andy@pols.co.uk.

Mary Poppendieck

Rajesh Punjabi

Rajesh Punjabi is senior technical architect at ArcStream Solutions. Mr. Punjabi works directly with clients to find practical solutions to support their business needs. His duties require a deep understanding of the entire architecture of today's technical environments, including client devices, system management, security, and legacy systems.

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Whitney Quesenbery

Whitney Quesenbery is a user interface designer, design process consultant, and usability specialist with a passion for clear communication. She is an expert in developing new concepts for product designs and has produced award-winning multimedia products, Web sites, and Web and software applications. Ms. Quesenbery is the principal consultant for Whitney Interactive Design, LLC (www.WQusability.com), where her projects range from online financial news retrieval to hospital management software, Web applications, and corporate information tools for companies such as Eli Lilly, Novartis, the TriZetto Group, Open University, McGraw-Hill, Siemens, HP, and Apogee Communications. Before founding Whitney Interactive Design, she worked as a principal consultant for Cognetics Corporation. Ms. Quesenbery was one of the key developers of LUCID, the Logical User Centered Interaction Design Framework, which provides a basis for developing specific methodologies for usability and user centered design. She is active in the user experience community as President of the Usability Professionals' Association (UPA), on the Executive Council for UXnet, and as the manager of the STC Usability & User Experience Community Web site. As director of the UPA Voting and Usability Project and an appointed member of a Federal Advisory Committee working on voting systems standards for the Elections Assistance Commission, she works to ensure the usability of voting systems. Ms. Quesenbery's articles have been published in many industry journals and online forums. Her article "On Beyond Help -- User Assistance and the User Interface," published in Technical Communication, was awarded a Frank R. Smith Outstanding Journal Article commendation. She can be reached at whitneyq@wqusability.com.

Barbara Quinn

Barbara Quinn is the managing partner of 22c Partners, Inc., a consulting firm specializing in helping G&A functions to develop a positive brand and reputation. She coauthored the best-selling book Shared Services: Mining for Corporate Gold and is a frequent conference presenter. She can be reached at barbq@22cpartners.com.

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Ben Radhakrishnan

Ben Radhakrishnan is a Senior Project Manager with Pearson School Technologies in Mesa, Arizona, USA. He is responsible for State Requirements Code (SRC) software development. He is also responsible for the implementation of the agile process leading up to a new product for SRC. He has more than 20 years' experience in software development as a project manager and as a design/development manager for different functional areas for a leading telecom company prior to his current Pearson assignment. He also initiated and managed offshore software development in his previous company. In his current job, he manages two offshore development groups in India for SRC. He has a strong background in and knowledge of software processes and metrics. In his current job, he is heavily involved in agile project implementation and provides consulting to other groups in Pearson. He has an MBA from the University of Phoenix and an MS from the University at Buffalo, the State University of New York. He can be reached at ben.radhakrishnan@pearson.com.

Paul Ramsay

Paul Ramsay is a director of Equinox Limited, a New Zealand-based consultancy that specializes in all aspects of the software development lifecycle. He has more than 20 years' experience in the IT industry, primarily in the areas of project management and consulting. Mr. Ramsay is VP of the Global Enterprise Architecture Organization (www.geao.org) and President of the Wellington Chapter of the Worldwide Institute of Software Architects (www.wwisa.org). He can be reached at paul.ramsay@equinox.co.nz.

David Rasmussen

David Rasmussen is a technology business executive, having held business-unit management and CIO positions for both IT vendors and end users. He has also managed the development and implementation of best IT business practices for improving the productivity of technology organizations. He is founder and president of Stratner Company LLC, which helps clients improve the business value of technology investments. He can be reached at drasmussen@stratner.com.

Ken Rau

Aurelio Ravarini

Aurelio Ravarini is Director of CETIC, Research Center on Information Systems, at Università Carlo Cattaneo, Castellanza, Italy, where he is also Assistant Professor of Information Systems at the School of Engineering. His research expertise is in strategic information systems, interorganizational information systems, knowledge management systems, and information systems development, the latter of which is focused on small and medium-sized companies. Mr. Ravarini holds a position as instructor at Università Cattolica, Milan, Italy. He also holds a Laurea in Management Engineering from Politecnico di Milano and received his Master in Training Trainers from ISMO, Milan. He is a member of the Association for Information Systems (AIS) and of its Italian chapter (itAIS), where he serves as Webmaster. Mr. Ravarini has published more than 30 papers for international journals, book chapters, or conferences proceedings. He serves as Associate Editor of JITTO and served as Associate Editor at ICIS 2005. He is also a member of the editorial board of the Journal of e-Commerce in Organizations as well as a member of the program committees of several international conferences. He can be reached at aravarini@liuc.it.

Andy Redwood

Andy Redwood is a principal consultant with The Cresta Group in the UK, working with clients to help them improve the quality, efficiency, and effectiveness of their testing resources. He is a frequent public speaker at European conferences and is an active member of the British Computer Society.

Ditka Reiner

Ditka Reiner is President and Founder of Reiner Associates, Inc., a consultancy in San Francisco, California, USA, specializing in technology, commodity and service contract negotiations, strategic sourcing, contract consulting, and software portfolio analysis. She has more than 20 years' experience in IT, which includes a broad range of specialties including application development, operation management, and distributed and mainframe change management. During her 18-year tenure at Fireman's Fund Insurance Companies (FFIC) and in her consulting practice, Ms. Reiner has negotiated a wide range of complex software, service, and outsourcing contracts, which she shares with others in the industry. She holds bachelor's and master's degrees in education and psychology. She can be reached at ditka@reinerassociates.com.

San Retna

San Retna is the Chief Portfolio Officer at the Enterprise Portfolio Management Office at AAA of Northern California, the second largest AAA affiliate in the US. With more than four million members in Northern California, Utah, and Nevada, and approximately 6,500 employees, the organization provides an extensive range of services including auto and homeowners' insurance, travel, roadside assistance, and financial services. The organization's portfolio/program management office initiative was established to develop and implement enterprise portfolio management processes. Mr. Retna is responsible for ensuring delivery excellence for a portfolio of 100-plus programs and projects across the enterprise. With a corporate investment of US $100 million to $200 million annually, these projects include business process redesign efforts, IT infrastructure upgrades, real estate activities, application development, and other capability initiatives. Under Mr. Retna's guidance and directorship, the resultant structured approach of the portfolio/program management office is enabling the realization of more than 80% of the promised business benefits. Prior to joining AAA of Northern California in 2002, Mr. Retna spent 12-plus years consulting for a variety of Fortune 500 clients including Bell Atlantic, Barclays Bank, J.P. Morgan, Merrill Lynch, Philip Morris, and Washington Mutual.

Gary L. Richardson

Dr. Gary L. Richardson currently serves as the coordinator for the graduate-level University of Houston project management certificate program. He has worked in various types of organizations during his 30-plus-year professional career. Early on, Richardson worked for Texas Instruments, the Defense Communications Agency, the US Department of Labor, and the US Air Force. Later, Richardson worked for Texaco and Service Corporation International in CIO-level positions. Mr. Richardson has published four computer-related textbooks and numerous technical articles related to IT. His current research not related to project management focuses on governmental controls and contemporary development techniques. He can be reached at gary.richardson@mail.uh.edu.

Dr. Neil Roodyn

English born, Dr. Neil travels the world working with software companies. He loves Australia, where he spends the summer enjoying the Sydney lifestyle and helping software development teams get more productive. Dr. Neil spends his other summer each year flying between northern Europe and the USA working with software teams and writing about his experiences. Neil brings his business and technical skills to the companies he works with to ensure he has happy customers. You can find out more from his Web site at http://www.Roodyn.com or you can e-mail Dr. Neil at Neil@Roodyn.com.

Dave Rooney

Dave Rooney is the principal of Mayford Technologies, Inc., and has been using XP since the beginning of 2001 with great success. He has been developing business applications for the past 15 years with Java/J2EE, C/C++, and PowerBuilder. He was initially drawn to XP by its focus on delivering business value to the customer and quickly realized its potential for reducing or eliminating obstructions in many software projects. In particular, he appreciated XP's emphasis on creating well-tested, well-written code. He can be reached at dave.rooney@mayford.ca.

Bill Roth

Bill Roth is the Chief Enterprise Architecture for the Kansas Department of Transportation (KDOT) and Chief IT Architect for the state of Kansas. Mr. Roth has been involved for more than 20 years in developing and managing major application systems and has been involved directly in EA at KDOT since its inception.

Gregor J. Rothfuss

Gregor J. Rothfuss is COO of Wyona, an open source CM consultancy with offices in Boston, Massachusetts, USA, and Zurich, Switzerland. He is an Apache Lenya committer and a cofounder of OSCOM.

Joseph Rottman

Dr. Joseph Rottman is an Assistant Professor of Information Systems at the University of Missouri-St. Louis. He earned his doctor of science in information management from Washington University in St. Louis. He has conducted research and spoken internationally on global sourcing, innovation diffusion, and public sector IT. Dr. Rottman presented a keynote address at the Michael Corbett Outsourcing World Summit Conference in Bangalore, India. He has conducted case studies in more than 30 firms. His research is being published and presented to senior executives worldwide, including the Advanced Practices Council of the Society for Information Management, the Outsourcing World Summit in India, and in publication outlets such as MIS Quarterly Executive, Information and Management, and CIO Insight. He can be reached at rottman@umsl.edu.

James Royds

James Royds has 20 years of commercial experience and has worked in the risk, security, and continuity industry in the UK since 1996. He is a founding partner of InfoSec Associates (www.infosec-associates.com), a group of independent UK-based risk professionals who respond to the growing demand for integrated operational risk solutions and services. He and his colleagues specialize in designing, developing, integrating, and maintaining information security and business continuity programs for clients who seek innovative answers to, and solutions for, the challenges of managing risks across the threat spectrum. InfoSec Associates has developed an award-winning combination of proven capabilities that focus on managing the risks to and dependencies among information, people, processes, infrastructure, and technology. Exploring ways to integrate complementary risk management disciplines -- which exceed best practice in business continuity and information security -- to improve business decision making, threat-based situational awareness, and information management forms a large part of his current work in progress.In May 2004, InfoSec Associates won the UK Business Continuity Award for Cross-Border and Cross-Sector Continuity and Operational Risk Strategy, mostly in recognition of its contribution to operational risk and continuity management, which crosses international and industry boundaries. Mr. Royds has recently been appointed as the vice chair of the marketing and communications team responsible for promoting the global development of the Business Continuity Institute (www.thebci.org). He can be reached at james.royds@infosec-associates.com.

Maciej Ruszynski

Maciej Ruszynski is a Senior Consultant at Infovide, specializing in EAI and service platform architectures. Before joining Infovide in 2000, he worked as chief research/development officer in an IT banking company. At Infovide, he is an integration platform expert. He has authored many articles about using modern architectures in IT projects.

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Isaac Scarborough

Isaac Scarborough joined Chapell & Associates in March 2004. As Manager of Market Intelligence, Mr. Scarborough covers both the search and online profiling space for Chapell & Associates. In addition, he documents internal processes for conducting evaluations of client privacy practices. Prior to joining Chapell & Associates, Mr. Scarborough worked with the online democracy forum e.thePeople.org and in the offices of US Senator Pete Domenici (R-NM). He is an occasional contributor to iMedia Connection, the IAPP Advisor, and Target Marketing Magazine. He can be reached at isaac@chapellassociates.com and via phone at +1 646 512 1727.

Thad Scheer

Thad Scheer is founder and chief software architect of Sphere of Influence, a Reston, Virginia, USA-based company that specializes in making software projects succeed. He can be reached by e-mail at thadscheer@sphereofinfluence.net.

Jeffrey I. Schiller

Jeffrey I. Schiller is Network Manager at MIT and has managed the MIT Campus Computer Network since its inception in 1984. Prior to his work with the Network Group, he maintained MIT's Multics timesharing system during the time frame of the ArpaNet TCP/IP conversion. Mr. Schiller is an author of MIT's Kerberos Authentication system. From 1994 through 2003, he was the Internet Engineering Steering Group's (IESG) Area Director for Security, responsible for overseeing security-related Working Groups of the Internet Engineering Task Force (IETF). He was responsible for releasing a US legal freeware version of the popular PGP encryption program. Mr. Schiller is also responsible for the development and deployment of an X.509-based public key infrastructure at MIT. He was the technical lead for the Higher Education Certifying Authority operated by the Corporation for Research and Educational Networking (CREN) from 1999 until 2003. Mr. Schiller is a founding member of the Steering Group of the New England Academic and Research Network (NEARnet). NEARnet, now part of Level3, is a major nationwide ISP. He can be reached at jis@mit.edu.

Edmund W. Schuster

Jeff Scott

Jeff Scott is the founder and Principal Strategist of Logical Leap, Inc., a management consulting practice focusing exclusively on IT organizations among Fortune 1000 companies with the goal of creating innovative, powerful, and successful IT leaders. Mr. Scott is an accomplished IT consultant with more than 25 years' broad-based leadership experience in the healthcare and finance industries in the areas of strategy, architecture, innovation, and leadership development. He has held key leadership roles in every facet of IT management from operations and technical support to enterprise planning and strategy development. His current areas of focus are IT leadership development, IT business practices, and innovation. Mr. Scott holds a master's degree in psychology from Wake Forest University and is a frequent speaker at international technology symposiums, university programs, and technology management forums. He can be reached at jeffscott@logicalleap.com.

William Seidman

William Seidman is a recognized thought leader and expert in management decisionmaking and intellectual capital management. In particular, Dr. Seidman is renowned for understanding the processes required to harvest and commercialize expert knowledge. His doctoral work at Stanford resulted in the development of groundbreaking techniques for analyzing management decisionmaking that became the genesis of the Cerebyte Infinos System. Dr. Seidman has more than 20 years' experience as a manager of profit and loss centers in high-technology companies, including Hewlett-Packard; Silicon Graphics; Mentor Graphics; and Integrated Project Systems, a Silicon Valley consulting company. He is an experienced consultant to and manager of fast-growth, high-technology environments. Dr. Seidman is currently leading Cerebyte into a dominant position in the intellectual capital management software market. Dr. Seidman speaks and writes frequently, including recent presentations at the KMWorld 2001 Conference and the Fifth World Congress on Intellectual Capital. Dr. Seidman can be reached at bill@cerebyte.com.

Matthew Simons

Matthew Simons is a project manager and distributed agile development advocate for ThoughtWorks. For most of the past 10 years, he has managed large teams that are using advanced technologies to deliver strategic enterprise systems. He has particular expertise in adapting agile development approaches to large and/or distributed projects. Mr. Simons has been involved with ThoughtWorks's distributed agile development teams from the earliest days. For the first year of operations of TW-India, he was based out of Bangalore and was primarily focused on how to extend the ThoughtWorks agile development approach to support offshore development. Mr. Simons is currently based in London, where he continues to help extend and proliferate ThoughtWorks' distributed agile development model. His most recent project used a 150-person development team distributed among London, Bangalore, Chicago, San Francisco, and Calgary to build a point-of-sale system for a major UK retailer. He can be reached at mtsimons@thoughtworks.com.

Mike Sisco

Mike Sisco is the CEO and founder of MDE Enterprises, Inc., an IT management training and consulting company. Prior to starting MDE, Mr. Sisco was an IT manager and CIO for more than 20 years. He has led more than 40 IT due diligence projects and has developed the process and tools discussed in this report. For additional insight into MDE products and services, take a look at MDE's Web site at www.mde.net.

Theresa Smith

Theresa Smith is a senior software architect and founder of Epiphany Software, Inc. (http://www.epiphanysw.com). Her consulting features emerging software technologies, synthesized with software architecture, process, and methodologies. Since 1990, Ms. Smith has lectured, consulted, and developed large-scale software systems in government and commercial sectors. She can be reached at theresa@epiphanysw.com.

David Spann

David Spann is a Senior Consultant with the Ralston Consulting Group in Salt Lake City, Utah. He specializes in helping leaders and organizations become more agile and adaptive through the creation of better-performing teams, executive coaching, and strategic planning. Mr. Spann teaches adaptive project management and facilitation in agile environments as an adjunct MBA faculty at Westminster College, Salt Lake City, Utah, and is a certified professional facilitator through the International Association of Facilitators. He has either hosted and/or facilitated each of the three agile conferences in Salt Lake City. Mr. Spann has a master of science from Michigan State University with a focus on organizational development; a master's degree in business administration with a focus on financial management from Westminster College; and a bachelor of science degree in forestry and wildlife from Virginia Tech. Prior to joining the Ralston Group, Mr. Spann was the Director of Graduate Business Programs (including the MBA in technology) at Westminster College and was a District Ranger for the USDA Forest Service in the rugged mountains of north central Idaho. He can be reached at dspann@getralston.com.

Jeffrey Stamps

Jeffrey Stamps, Chief Scientist, is a cofounder of NetAge, a company that develops and offers services and software that help people work together better. Dr. Stamps is the author, along with Jessica Lipnack, of six books, including Virtual Teams. Dr. Stamps can be reached at E-mail: jeff.stamps@netage.com; Web site: www.netage.com.

Mark Steinwinter

Mark Steinwinter, Director of Online Publishing at Quoin, Inc., in Boston, Massachusetts, USA, has brought technical and management leadership to online publishing, telecommunications, and software engineering enterprises in his 28-year IT career. In executive and senior management positions at Quoin, WashingtonPost.Com, and elsewhere, he has delivered applications on time and within budget and demonstrated success in running highly effective operations. In addition to his technology interests, he is an accredited mediator, where he helps to resolve conflicts through a collaborative process. He can be reached at mark.steinwinter@quoininc.com.

Marc Stuessel

Marc Stuessel is a freelance consultant with more than 10 years' experience. His main areas of expertise are the design of large-scale Java enterprise systems in the German automotive and airline industries and leading multinational developers implementing these systems. During the past four years, Mr. Stuessel has participated in offshore software development projects with Indian as well as Central and Eastern European suppliers. This experience has given him the opportunity to see firsthand how important the preparation of offshoring initiatives is. Participating in these offshore projects led to his interest in the economic aspects of system development and the alignment of IT and business issues. Mr. Stuessel can be reached at marc.stuessel@syntesion.de.

Borys Stokalski

Dan Sullivan

Dan Sullivan is President of The Ballston Group, Inc., a consulting firm specializing in business intelligence and unstructured data management. He is the author of Proven Portals: Best Practices for Planning, Designing, and Developing Enterprise Portals and Document Warehousing and Text Mining. He can be reached at dsullivan@ballstongroup.com.

Jeff Sutherland

Dr. Jeff Sutherland has been the development leader for nine software product companies, introducing Scrum to five of them. As CTO of PatientKeeper, he most recently built the leading software platform for mobile/wireless healthcare applications that enables physicians to improve patient care. His latest techniques for Scrum project management and reporting reduce project administration to 10 minutes a day and developer administrative overhead to one minute a day, an order of magnitude more efficient than traditional approaches to project management. He can be reached at jeff.sutherland@computer.org.

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Adrienne Tannenbaum

Adrienne Tannenbaum, founder and President of Database Design Solutions, Inc., is a recognized industry authority on metadata and its multiple uses. She is the author of the metadata reference, Metadata Solutions: Using Metamodels, Repositories, XML, and Enterprise Portals to Generate Information on Demand, and authored the first book dedicated to metadata repositories, Implementing a Corporate Repository: The Models Meet Reality. In addition, Ms. Tannenbaum has been working with data issues throughout her extensive IT career and is known for her ability to represent existing data as well as renew it as a means of meeting today's enterprise requirements. She has led metadata requirements gathering and consolidation efforts for insurance, pharmaceutical, telecommunications, retail, financial, manufacturing, and public-sector organizations. Ms. Tannenbaum also has led several data warehouse consolidation efforts, advised major chemical manufacturers on metadata issues, and assisted database consolidation and data management efforts at three public-sector levels. She has consulted for more than 40 Fortune 500 clients. She can be reached at atannenbaum@dbdsolutions.com.

Anthony Tarantino

Anthony Tarantino is an expert in supply chain management with 10 years of executive-level consulting experience and 20 years of industry experience in supply management. Dr. Tarantino has nearly 30 years' experience in management positions in various industries. He now helps clients on how to achieve supply chain excellence with improved corporate governance. He is a regular contributor to various publications, including Inside Supply Management, Sarbanes-Oxley Compliance Journal, Cutter IT Journal, and Line56.com, on topics such as corporate governance and SOX as well as informational supply chain and e-business. Dr. Tarantino is certified in production and industry management (CPIM) from APICS; is pursuing his lifetime certified purchasing manager (CPM) certification from the Institute of Supply Management and has a Ph.D. in organizational communications from the University of California, Irvine, and a B.A. from the University of California, Santa Cruz. He can be reached at agtarantino@hotmail.com.

Bruce Taylor

Bruce Taylor is the owner and principal of WorkingInUnison, an organizational development consulting firm located outside of Boston, Massachusetts, USA. Mr. Taylor helps software organizations of all sizes to create low-stress, supportive, adaptable working environments so that the engineers, leaders, and managers can work as effectively as possible. He provides executive coaching for senior managers who are creating superior organizations, management coaching for technical leaders who are adapting to new agile practices, and individual coaching for engineers who are upgrading their skills. Mr. Taylor has worked for more than 30 years as a software engineer and system architect and brings rich experience in software development processes that work in the real world. He has a master's degree in computer science from Duke University, a master's degree in community psychology, and a certificate in job stress and healthy workplace design, both from the University of Massachusetts. He can be reached at bruce_taylor@workinginunison.com or at www.workinginunison.com.

Len Tenner

Len Tenner is CIO Emeritus at Hewitt Associates, where he served as CIO for over 15 years. As Hewitt's CIO, Tenner was responsible for establishing information technology strategy in support of Hewitt's global human resources outsourcing and consulting business. He developed and managed a global technology infrastructure linking 11,000 associates and built a staff of 600 professionals to support application development and extend Hewitt's architecture. He graduated from MIT with bachelor's and master's degrees in chemical engineering and is a graduate of the executive program (MBA) at the University of Virginia, Darden School. Tenner sits on the board of directors of Flashline, Inc.

Jan Topinski

Jan Topinski is a Senior Consultant at Infovide. Mr. Topinski advises on QA management and automation. He also works as an architect, specifically for integration platforms and SOAs. Mr. Topinski is an expert on development process automation environments and frameworks. He can be reached at jtopinski@infovide.pl.

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Bhuvan Unhelkar

Bhuvan Unhelkar is an internationally acclaimed consultant and trainer for MethodScience.com. He is a software process and modeling expert and the author of five books, including Process Quality Assurance for UML-based Projects. For the past two years, he has taken up academic work at UWS, where he teaches and supervises research in the area of mobile technologies, Web services, and global information systems under the umbrella of the Mobile Internet Research and Applications Group at UWS. He has published numerous papers and presented at and chaired international seminars and conferences. He is the winner of the Computerworld Object Developers Award, a fellow of the Australian Computer Society, and previous mentor director at TiE.org. Dr. Unhelkar can be reached at bhuvan@cit.uws.edu.au.

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Chris Verhoef

Chris Verhoef is a computer science professor at the Free University of Amsterdam. He is principal external scientific advisor of Deutsche Bank AG, New York, USA, and an executive board member of the IEEE Technical Council on Software Engineering. Dr. Verhoef has served in steering committee, general chair, and program chair positions for several important juried research conferences, including conferences on software architecture, software maintenance, reverse engineering, and reengineering. Dr. Verhoef is a distinguished speaker for IEEE Computer Society. He has acted as a scientific advisor in several software-intensive areas, notably for defense, hardware manufacturing, telecommunications companies, financial enterprises, government, leading software renovation companies, and large service providers. Dr. Verhoef can be reached at Tel: +3120444 7760; E-mail: x@cs.vu.nl.

Michael Vizdos

Michael Vizdos is vice president of professional services at Ronin International, Inc. (www.ronin-intl.com). He has over 13 years' experience in the software development industry, and has worked in every aspect of the system development lifecycle. He has published multiple white papers, and conducts speaking engagements on agile and prescriptive methodologies. Michael also actively works internationally with Ronin clients on project management issues. He can be reached via e-mail at michael.vizdos@ronin-intl.com.

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Piotr Walesiak

Piotr Walesiak is a Senior Consultant at Infovide, specializing in data warehousing and decision support solutions, with particular interest in finance and public administration applications. Since 1998, Mr. Walesiak has participated in numerous development and consulting projects as a team leader, data warehousing expert, leading architect, and solution architect. He is also a coauthor and instructor of many data warehouse and data quality courses offered by Infovide. Mr. Walesiak can be reached at pwalesiak@infovide.pl.

Richard Watson

Richard Watson is the J. Rex Fuqua Distinguished Chair for Internet Strategy and Director of the Center for Information Systems Leadership in the Terry College at the University of Georgia. Dr. Watson has published more than 100 journal articles and written books on e-commerce and data management. His work has been accepted by leading academic and practitioner journals and has been translated into several languages. Dr. Watson has been actively involved in e-commerce research since 1994, and he has given invited presentations on e-commerce in more than 20 countries. His most recent research focuses on IS leadership, the business of open source, and net-based customer service systems. In 2001, John Wiley & Sons appointed him as its Consulting Editor for its net-enhanced organization (NEO) series. Dr. Watson is the immediate Past President of the Association for Information Systems, the major academic society for MIS faculty, and was Co-Conference Chair for the 2004 meeting of the International Conference on Information Systems, the pre-eminent MIS conference. He has served as a Senior Editor for MIS Quarterly, the leading MIS journal. He can be reached at rwatson@terry.uga.edu.

Howard Webb

Howard Webb is a consultant based in St. Louis, Missouri, USA, specializing in process and data architecture as well as project management. He has worked in IT for more than 25 years in manufacturing, financial, insurance, and utilities industries. In his years of working with data, Mr. Webb has observed that, although data architecture is as mature a discipline as any in the IT industry, too often data solutions fall short in delivering desired business results. He has incorporated common modeling methods and techniques into an approach he calls Business Fusion Architecture to help business and IT professionals better align their organizational strategies, goals, processes, and data resources. He can be reached at hwebb@stratisltd.com.

Mary Welch

Mary Welch is President of Sales Strategies, Inc., a sales and marketing consultancy in Alton Bay, New Hampshire. She is an expert in software asset management, including software license terms and practices, pricing structures, contract negotiations, license management, contract negotiations, and total cost of ownership studies. Ms. Welch spent seven years with Gartner, Inc., as a Vice President and Research Director. During her tenure, she was a frequent consultant to many of the world's leading software vendors regarding their licensing and pricing practices, as well as to Fortune 50 and Fortune 2000 enterprises negotiating software license agreements. Prior to Gartner, Inc., she was with Digital Equipment Corporation for 19 years, where she was the group marketing manager responsible for the development and implementation of the Digital's software licensing and license management strategies. Ms. Welch has a master's degree in Business Administration from Northeastern University. She can be reached at mary.welch@ssinh.com.

Laurie Williams

Laurie Williams is an assistant professor of software engineering at North Carolina State University. She received an undergraduate degree in Industrial Engineering from Lehigh University, an MBA from Duke University, and a Ph.D. in Computer Science from the University of Utah. She worked for IBM in Research Triangle Park, North Carolina for nine years in various engineering and software development positions, including software test management and project management. Her current research interests include the evaluation of software process (particularly agile software development methodologies), software reliability, software testing, and software security. She has worked extensively with agile software development teams in industry and is one of the founders of the XP Agile Universe conference.

John Chi-Zong Wu

John Chi-Zong Wu is a planning and engineering manager for Management Systems Designers, Inc. (www.msdinc.com) in Washington, DC. He has been working with the US Department of Homeland Security's Bureau of Immigration Customs Enforcement since 1998. His education and experience span the disciplines of computer science and civil engineering. He has been an application developer, database administrator, network administrator, systems engineer, and enterprise architect. He was also a registered professional civil engineer in the state of Florida. He can be reached at peaitce@yahoo.com.

Robert E. (Bob) Wyatt

Robert E. (Bob) Wyatt is Vice President of Keane's Project Management Practice. He is responsible for Keane's Project Management Services, and company-wide project management support functions, including Quality Assurance, Methodology Development, and Project Management training. Mr. Wyatt also conducts Executive Overviews and Project Management training seminars on Keane's proprietary Productivity Management (PM) approach to project management, the Project Manager Development Program (PMDP), and other project management-related topics. He is based in Keane's Corporate office in Boston. With over 30 years in information systems management and consulting, Mr. Wyatt consults on the professional development of project managers and the practical application of behavioral approaches to project management. He is often a keynote speaker on the topic of project management for symposiums and professional organizations such as the Project Management Institute (PMI). Wyatt is the author of several articles on project management topics and developed Keane's Project Risk Assessment Method (PRAM) used on many client engagements. He graduated with honors from Northeastern University with a B.S. in Electrical Engineering. You can contact Bob at Bob_Wyatt@Keane.com.

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